About the Team

　　The mission of our Consumer Retention Marketing team is to build lasting relationships with our customers as soon as they engage with DoorDash by providing them with a personalized, cross-channel experience that delights them and drives them to return to DoorDash to find the products, merchants, and deals that are relevant to them.

　　About the Role

　　As a DashPass Retention Marketing Associate Manager, you will help create communications and programs to increase retention and engagement of our DashPass subscribers across email, push notifications and in-app messaging. In this role specifically, you will partner with Product and Strategy & Operations teams to test and scale CRM programs that help grow new benefits and offerings for DashPass subscribers.

　　You’re excited about this opportunity because you will…

　　Manage the setup and monitoring of ad-hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones

　　Create test plans and schedule emails

　　Build personalized, multi-channel customer journeys

　　Manage email reporting dashboards, monitor trends, and make recommendations based on results

　　Establish a strong working relationship with cross functional stakeholders in our Product, Marketing Operations, Analytics and Strategy & Operations teams

　　Stay current on marketing best practices in email and push notifications, sharing learnings and insights regularly with the broader marketing team

　　We’re excited about you because you have…

　　3+ years experience in CRM or email marketing

　　Hands on experience with CRM technology including ESPs, segmentation tools, and complex data structures and systems

　　An analytical mindset with strong attention to detail

　　Strong written and verbal communication skills

　　Knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics. 

　　Strong interpersonal skills, are extremely organized, dependable, self-motivated, and multi-task with ease

　　Bachelor’s degree or equivalent experience

　　Nice to haves:

　　Basic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope)

　　Has worked in a highly cross-functional company

　　Experience working client side

　　About DoorDash

　　At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

　　DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

　　Our Commitment to Diversity and Inclusion

　　We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

　　Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

　　Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

　　If you need any accommodations, please inform your recruiting contact upon initial connection.

　　Compensation

　　The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

　　Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

　　DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

　　In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

　　California Pay Range:

　　$112,000—$178,000 USD

　　Colorado Pay Range:

　　$112,000—$160,500 USD

　　New Jersey Pay Range:

　　$112,000—$152,000 USD

　　New York Pay Range:

　　$112,000—$178,000 USD

　　Washington Pay Range:

　　$112,000—$169,500 USD