MUST LIVE IN THE DALLAS /FORT WORTH AREA

　　Description:

　　Overview:

　　The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, with Majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Role will also involve responding to e-mails and Chats.

　　Experience:

　　1-2 years of help desk / call center experience

　　1-2 years of experience working with “help desk ticketing tools” i.e. Service Now

　　Experience supporting Work from Home end-users.

　　Experience working remotely yet as a team member.

　　Skills:

　　Ability to troubleshoot common Windows related issues.

　　Working knowledge of Active Directory

　　Working knowledge of Domain hierarchy

　　Working knowledge of Microsoft Windows OS

　　Microsoft Office Products including:

　　Word, Excel, Outlook, PowerPoint

　　Remote meeting software including:

　　Microsoft Teams, Cisco WebEx, Zoom

　　Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN

　　Strong written and oral communication

　　Ability to learn and troubleshoot custom applications.

　　Non-Technical Requirements:

　　Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.

　　The ability to listen to the end user and understand their needs and perspectives.

　　Sense of urgency in supporting the end user – returning the ability for them to perform their job.

　　Hardware:

　　The successful candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop, there are some physical needs that the candidate will need to provide.

　　Secure/quiet location to work.

　　Personal high speed internet connection (no hot spots or public internet locations)

　　Cell phone with good reception

　　Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.