This employer will be on-site conducting interviews at our Multi-Industry Job Fair which will be held on Thursday, January 25, 2024, at the PA CareerLink Bucks County, 4800 E. Street Rd., Trevose, PA  19053.  The Job Fair hours are 9:00 AM -- 12:00 PM.  For more information on the Multi-Industry Job Fair, please contact Elizabeth Keppley at [email protected].

　　The purpose of the Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or Hiab shop locations in line with Manager's instructions. The Service Technician is responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Together we keep everyday life moving by unlocking the full potential of load handling in our customers' businesses.

　　Main tasks and responsibilities:

　　Manage the customer and respond to Customer in a way that maximizes customer satisfactionFollow Hiab Customer Satisfaction GuidelinesManage and follow the Service processInspect, troubleshoot, report, plan and then conduct service or repair with Hiab qualitySubmit regular reports according to company proceduresKeep adequate records and maintain documentation in line with agreed standardsPlan and manage personal time and resources for maximum benefit of Hiab and the customerMake judgements about the most cost effective and efficient approach to providing serviceMaintain documentation to ensure accurate invoicing to the customer, in real timeManage and protect the security and traceability of spare partsIdentify new business opportunitiesRecognize sales opportunities and communicate to District Service ManagerProvide feedback to District Service Manager to support continuous quality improvementParticipate in innovative thinking about ways to improve service efficiencyCoach/tutor junior colleagues and trainees as necessaryConduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality SystemAnd other duties, as assigned.What you'll need to succeed:

　　Service mindsetTechnical and product knowledgeStaying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipmentStaying up to date with technical specifications of relevant equipmentCommercial Awareness and Cost Efficient way of workingContinuous Improvement mindsetDriving license (CDL-class B or higher for field service technician may be required)Minimum high school education/GED; Technical or Secondary College Preferred3+ years of mechanical, hydraulic, or electrical operationsOwn tools requiredAbility to obtain a 1 year DOT Medical Card is required for this position