Position Summary:

　　The Outreach Specialist for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will be responsible for initiating contact with referred Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services) and encouraging them to engage with Fedcap and/or other external Provider(s) and participate in mandated work activities. TANF Customers may require repeated attempts at engagement. Outreach Specialists shall also be responsible for re-engaging those Customers who were engaged, but who subsequently terminated participation.

　　Two separate programs comprise our Workforce Development contract with the District of Columbia's Department of Human Services (DHS); Job Placement's primary focus is Customer placement into unsubsidized. employment; and Education and Occupational Training's primary focus is to enhance a customer’s skill level through education and training to be referred to a job placement program after receiving credentials. Additional details provided below:

　　Education and Occupational Training (EOT): Case management supports, barrier removal, development and monitoring of training programs, possible on-site training with industry recognized credentials. Outreach and non-compliance support services.

　　Job Placement (JP): Case management supports, barrier removal, job readiness training, job development services, services to assist with career advancement, retention services. Outreach and non-compliance support services.

　　Essential Job Functions:

　　Conduct immediate outreach to customers who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit(s) outreach strategies

　　Actively share information about outreach and engagement efforts with Case Managers

　　Identify and assist with mitigating barriers to program participation, including, but not necessarily limited to, health, mental health, housing, childcare, domestic violence, and travel issues

　　Inform Case Managers of any barriers identified that routinely prevent Customers from engaging

　　Communicate with the Customer to promote the value of work and help the Customer resolve issues and engage in work activities

　　Develop trusted working relationships with assigned TANF Customers and monitor Customer engagement and progress up through Customer's first year of employment

　　Observe all policies and procedures and attend all required trainings and certifications as scheduled

　　Responsible for capturing and recording employment information and working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job.

　　Diligently verify and report all aspects of Customer milestone achievements to DHS

　　Stress urgency and ownership, guiding Customers through a learn-by-doing process during their service planning and delivery

　　Assist in compiling data for reports, including but not limited to, Customer time sheets and placement and retention reports

　　Participate in learning collaborative through both regional and online conferences

　　Urgently (within 24 hours) document outcome of outreach as well as participation, compliance, and employment progress in the Electronic Case Management (ECM) systems

　　Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

　　Education and Experience:

　　A minimum of two (2) years of post-secondary education at an accredited college or university and two (2) years of experience undertaking outreach activities; and/or work experience determined to be acceptable to the agency.

　　Valid driver's license, and reliable transportation required.

　　Bilingual is a plus.

　　QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

　　Equal Opportunity Employer