LensCrafters - Optometric Technician

　　Date: Jan 18, 2024

　　Brand: LensCrafters

　　Location:

　　Peabody, MA, US, 1960

　　Requisition ID: 833366

　　Store # : 001156 LensCrafters

　　Position: Full-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

　　By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

　　LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

　　GENERAL FUNCTION

　　The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Display a professional image, greet patients promptly with a smile

　　Promptly answer the telephone in a friendly and courteous manner

　　Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame

　　Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary

　　Show patience and courtesy to indecisive or difficult customers/patients

　　Perform work accurately and thoroughly despite time pressure and patient volume

　　Identify situations involving unsatisfied patients and act quickly for effective resolution

　　Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures

　　Handle and file all patient records in an organized and efficient manner in accordance with HIPAA

　　Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs

　　Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.

　　Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.

　　Maintain safe working environment for all associates, customers and patients

　　Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.

　　Ability to adapt to various examination scenarios and be personable with patients and staff

　　Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have

　　Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses

　　Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.

　　Monitor and maintain inventory of supplies and contact lenses in exam rooms

　　Support retail as capacity and patient demand allows

　　BASIC QUALIFICATIONS

　　High School graduate or equivalent

　　Minimum of one year strong customer service skills (internal/external)

　　Leadership skills

　　Strong communicator and listener

　　Problem solving ability

　　Organization skills

　　Strong interpersonal skills

　　Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment

　　Ability to work autonomously

　　Knowledge of office environment

　　Strong basic math skills

　　PREFERRED QUALIFICATIONS

　　Experience in retail and/or optical

　　Experience in healthcare

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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