Help Desk Analyst - QC (HC)

　　Job ID

　　148332

　　Posted

　　27-Dec-2023

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Facilities Management

　　Location(s)

　　Quezon City - National Capital Region - Philippines

　　JOB SUMMARY

　　The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.

　　Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.

　　Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.

　　Maintains files on work orders, proposals, and department files.

　　Creates vendor files and checks accuracy on completed paperwork submitted

　　by vendors.

　　Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.

　　Assists with the inspections on the facility campus.

　　Uses pc and/or PDA for work order system, email, ESS and training.

　　Assist with process and procedure training.

　　Other duties may be assigned.

　　SUPERVISORY RESPONSIBILITIES

　　No formal supervisory responsibilities in this position.

　　QUALIFICATIONS

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

　　The requirements listed below are representative of the knowledge, skill, and/or ability required.

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　EDUCATION and EXPERIENCE

　　Preferably with Bachelor's Degree in any course. Minimum of two years of related experience and/or training.

　　CERTIFICATES and/or LICENSES

　　None

　　COMMUNICATION SKILLS

　　Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

　　Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

　　FINANCIAL KNOWLEDGE

　　Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

　　REASONING ABILITY

　　Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

　　OTHER SKILLS and/or ABILITIES

　　Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.

　　SCOPE OF RESPONSIBILITY

　　Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)