MSA, The Safety Company

　　Technical Sales Support Specialist

　　US-PA-Cranberry Twp

　　Requisition ID: 2023-7641Type: Full-Time

　　of Openings: 1Category: Sales

　　Overview

　　Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.Are you in? Read on for more details about this particular role.

　　Responsibilities

　　OverviewWe are looking for a Technical Sales Support Specialist for the FGFD Inside Support Team. Reporting to the FGFD Support Manager, the successful incumbent will provide technical knowledge, application advice, and support to sales representatives, customers, and channel partners. The support includes resolving requests regarding FGFD technical issues and maximizing the benefits derived from MSA products and services, interpreting engineering specifications and understanding field applications. Additionally, it requires ability to communicate these requests efficiently and effectively over the phone and through email.Description of duties and responsibilities:    • Communicate directly with customers concerning technical systems information, product knowledge, and product/systems applications via phone queue and emails.    • Manage the preparation of complete product/system quotation bid packages for made-to-order items, ensuring commercial and technical specification compliance, product pricing, scheduling needs, and vendor data requirements are addressed. Facilitate follow up to resolve major concerns and support business requirements.    • Enact changes to document/specification templates and price quotes based on changes.    • Support, drive and monitor key sales opportunities with reps and end-users. Communicate sales opportunities to sales personnel and channel partners. Track and monitor opportunities via Salesforce tools.    • Partner with functional groups to facilitate completion of unique business requirements.    • Manage requirements and tasks via Issue Tracking Database.    • Support efforts to increase sales of FGFD products with industrial accounts, integrators and engineering houses, focusing on complex, technical, custom sales solutions, deriving creative, cost-effective product solutions for our customers, including support via end user account visits.    • Provide customers with both technical and application information through product demonstrations and seminars. Conduct training sessions for customers, channel partners and manufacturer representatives by using tools such as web casts, and toolbox presentations.    • Facilitate follow up to resolve major concerns and support business requirements.    • Edit orders and assist customer service.    • Support Factory Acceptance Testing and custom products.QualificationsSpecial knowledge, skills and abilities required:    • Strong communication (including written and verbal technical and non-technical), interpersonal and management skills.    • Demonstrated selling and technical skills with end users.    • Proven experience in deriving creative, cost-effective technical product solutions for customer base.    • Willingness to travel 10% of the time.

　　Qualifications

　　Preferred:    • Familiarity with market or sales specialization (FGFD), industrial instrumentation or related products & applications in the industrial market.Education and experience required:    • High school diploma or equivalent    • Associate's degree or 2 year technical program    • This position is available at four different career levels based upon experience, education, etc:        ? Level II 4 years technical support experience -- Safety Products Industry        ? Level III: 5 years technical support experience -- Safety Products IndustryPreferred:    • Bachelors degree in a technical discipline -- electrical/mechanical    • 5 years or greater technical support experience -- Safety Products Industry#LI-EE1#HybridMSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

　　If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

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