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Support Services Specialist
Support Services Specialist-March 2024
District Of Columbia
Mar 28, 2026
About Support Services Specialist

  Summary This position is located in the General Services Division, Office of the Executive Director, Bureau of Consular Affairs (CA/EX/GSD), Department of State. The Division provides general administrative support to the Bureau, i.e. provision of contract services, procurement of goods/services, building/property related matters, supplies/equipment, asset management, domestic emergency planning, records management, and Bureau's security/safety programs. Responsibilities Plans and coordinates procurement activities that enable the Agency to obtain a wide variety of supplies and services needed to meet defined Agency requirements including specialized supplies and equipment and construction services. Reviews assigned requests for contracts and purchase orders to ensure compliance with Federal procurement regulations and established policies and standards including contracts and orders for single items, lease to purchase options, etc. Assists program officials during the initiation and execution of annual budgets and financial plans to ensure that planned expenditures for telephones, furniture, construction/renovation/maintenance, and other support services are properly funded. Ensures that communications security materials are readily available to properly cleared individuals whose job duties require it and maintains records of materials issued from the custodian's account to individuals (i.e., hand receipt). Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. [If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.] Applicants applying for the GS-11 grade level must meet one of the following requirements: A. Have at least 1 full year of specialized experience equivalent to the GS-09 level in the Federal service which provided you with knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communication. Examples of qualifying specialized experience include: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. In addition, qualifying specialized experience must demonstrate the following: Experience analyzing and applying policies, procedures, and regulations for a broad range of administrative support areas; Experience in procurement, space management, printing, records management, contractor administration, inventory, and supply management; Experience in developing cost estimates, and financial plans for costs associated with the procurement of furniture, equipment and supplies; Experience coordinating the delivery of a variety of miscellaneous support services, including but not limited to: express mail services; shredding of classified and Personable Identifiable Information (PII) documents; and Experience managing security accounts, controls the receipt, storage, shipment, and destruction of all materials issued to custodian accounts, and maintains accurate and up-to-date accounting records to reflect all transactions. OR B. Have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree, or LL.M. (if related), from an accredited college or university with a major in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled; OR C. Have a combination of graduate education with a major in public administration, business administration, industrial engineering, industrial management or other administrative or management fields related to the position to be filled AND specialized experience (as described above), which is equivalent to the GS-09 level in the Federal Service. This experience and education together meets 100% of the qualification requirements for this position. Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%. If you are qualifying based on education, you MUST submit a copy of your college transcript (s) with your application by the closing date of this announcement, and if selected, an official college transcript WILL BE required to verify education prior to employment. If you fail to provide the requested information, or the information you submit is insufficient to verify your eligibility, you WILL lose consideration for this position. GS-12 Level: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communication. Examples of qualifying specialized experience include: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. In addition, qualifying specialized experience must demonstrate the following: Experience assessing existing and new support services programs to determine how best they can be implemented; Experience in procurement, space management, printing, records management, contractor administration, property and facility management, customer service and supply chain management; Experience in developing cost estimates, and financial plans for cost associated with the procurement of furniture, equipment, and supplies; and Experience managing security accounts, controls the receipt, storage, shipment, and destruction of all materials issued to custodian accounts, and maintains accurate and up-to-date accounting records to reflect all transactions. There is no substitute of education for specialized experience for the GS-12 position. Education See the qualifications section of this vacancy announcement for education requirements. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

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