The Strategic Accounts Receivable Specialist is responsible for the efficient, productive and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results.

　　This role is accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. You will assist and lead in performing multiple accounting, audit and financial related functions and tasks for AR.

　　You Will:

　　Support and coordinate the activities of an AR portfolio more than $USD 10M

　　Manage the tactical relationship of the customers as representative of the Finance Shared Services organization

　　Coordinate Customer meetings and prepare the topics for review and resolution

　　Provide guidance in strategic decisions regarding customer terms, payment methods and credit requirements

　　Provide an analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)

　　Make judgment decisions regarding the status of a customer account based on analysis of the customer's purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation.

　　Communicate with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate.

　　Follow SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.

　　Maintain an accurate and up to date collection note system in QAD for all defined customers.

　　Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.

　　Negotiate and structure payment plans and recommend write offs as needed

　　You Have:

　　Bachelor's degree in business or accounting

　　2+ years of related experience

　　Excellent computer/technical skills, specifically proficient in Microsoft Excel (pivot tables, v-lookups, formulas)

　　Strong systems acumen with large ERP system, analysis capabilities, and other system / tool enablers

　　The ability to collaborate well with people with varying technical abilities

　　Strong focus on customer service and the ability to take a constructive approach to conflict resolution

　　Strong financial skills and understanding of financial concepts

　　Experience with public company compliance requirements preferred including process owner responsibilities for policy and procedures and internal SOX controls over financial reporting in a financial shared services environment

　　What’s In It For You:

　　• People-First Culture – Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.

　　• 401K Plan

　　• Flexible PTO & Generous Paid Holidays

　　• Educational Assistance

　　• Variety of Medical plan options – choose the one that is right for you!

　　• Sustainability – One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running.

　　PHYSICAL REQUIREMENTS:

　　While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

　　WORK ENVIRONMENT:

　　Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting.

　　Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

　　Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands (https://www.watts.com/our-story/brands) offers some of the most varied product lines in the world, with world-class, water-related solutions focused on:

　　Drainage and Water Reuse

　　HVAC and Hot Water

　　Plumbing and Flow Control

　　Water Quality and Rainwater Harvesting

　　We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.

　　Learn more about the Watts way, here (https://www.watts.com/our-story/brands) .

　　Specialties

　　Plumbing, HVAC, Water Quality, and Gas

　　Headquarters

　　Americas & Corporate Headquarters: North Andover, Massachusetts, USA

　　Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China

　　Company Size

　　About 5,000 employees

　　Website

　　http://www.watts.com/

　　http://www.wattsindustries.com/

　　http://www.wattsasia.com/

　　Industry

　　Machinery

　　Founded

　　1874