Senior Associate Process Manager| Retail Bank

About the Retail Data Management and Governance Team

In Retail Data Management and Governance (DMaG), we are dedicated to empowering Retail Bank with trustworthy and well-managed data. The team is responsible for critical data management processes, providing oversight and ensuring policy and control compliance.

Retail Data Management and Governance is organized into five teams:

Compliance Controls-Establishes data management protocols - enables and supports policy compliance.

Production Analytics- Crafts resilient analytic solutions to ensure a trusted, secure, and modern data environment.

Engagement-Establishes partnerships and meaningful interactions with the data community while improving their experience.

Data Protection- Acts as the trusted single source of truth for all things customer by providing the highest quality of relevant, insightful, real-time customer data that’s easily usable and consistently accurate.

Data Management Operations- Manage critical data management processes, provides oversight, and ensures policy and control compliance.

About the Role

As a Senior Associate of Process Management within the Data Management and Governance team, you will be aligned to the Data Guardian team within the Data Management Operations team. The Data Guardians provide data access management oversight and governance for the broader Retail Bank community.

Key Responsibilities

Daily review and decision of associate access to Retail Bank data.

Create and manage Production Horizontal Data Privileges (PHDP) roles and decision assignment of roles.

Review of production datasets to ensure appropriate metadata and registration requirements are met.

Education of process and best practices to the broader data community.

Drive enhancements to the Data Guardian process continuously.

To be successful in this role, you are:

A dedicated, disciplined, process professional who excels in a team environment and is an expert in process improvement.

Are able to effectively communicate and influence partners across the data community.

Have a natural ability to collaborate with key stakeholders at all levels across the company to manage, inform, and influence outcomes.

Have a history of success in fast-paced environments. We have deadlines and we must meet them with excellent execution.

Have excellent attention to detail - you are the one that finds what everyone else misses.

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 2 years of experience with Google Suite

At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

Bachelor’s Degree or military experience

2+ years of experience with Non Public Information (NPI) and Privacy data rules

3+ years experience in Process or Project Management

3+ years of experience supporting, partnering and interacting with internal business clients

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $86,300 - $98,400 for Sr. Process Manager

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).