Remedy Analyst (SME)Job Locations

　　US-PA-West MifflinJob ID2023-5547

　　of Openings1

　　CategoryTechnical Services & Operations

　　Opportunity

　　Remedy Analyst with BMC Certified Professional in the application experiences or certifications at the advanced level in: Remedy Help desk / IT Service Management (ITSM), Remedy Asset Management, Remedy Change Management, Remedy CMDB, Remedy Service Level Management, Remedy Service Request Management, Remedy Smart IT / Digital Workplace, Remedy Import Tool, MS Windows Administrator, Oracle Administrator, Microsoft Certification, CompTIA Security+ Certification, BMC Certification, ITIL Foundations Certification, Remedy version upgrades involving significant customizations, or equivalent with Buyer's acceptance.Provide design and development of complex solutions, such as version upgrades incorporating the current customizations of the Remedy Suite. Highly experienced technical analyst will use his/her exceptional skills and experience to address complex design and implementation issues, while coordinating efforts with other Remedy AnalystsPossess excellent Remedy Suite configuration, extensive Remedy programming (e.g., ARS coding and code modifications with filters, active links, escalations, etc.), and data and work flow migrations skills and experience. While also providing technical consulting for problematic and technically challenging designs and/or issues D. Remedy ARS and Application Suite (e.g., Helpdesk, Asset Management (AM), Service Level Management (SLM), Change Management, and Oracle database) experience.

　　Qualifications

　　Secret security clearanceRequires BMC Certified Professional or equivalent experienceRequires 12 + years of experience

　　Experience shall include:

　　significant application (including client and web application and platform functionality) assessment, configuration, code modification, application (code) enhancement, testing, debugging, resolving errors/issues, and migration experience.

　　Project Participation and Mini Project Leadership Skills: Proven ability to work a project and tasks from start/finish in coordination with local project manager

　　About IMG

　　Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for more than 35 years.Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

　　Information Management Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Information Management Group is an EOE. All qualified applicants will receive consideration for employment without regard to Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation/National Origin .