The Randstad Digital (RD) Fulfillment Manager is the single point of contact for the client relationship manager (CRM), vendor management organizations (VMO) and internal teams servicing large, national accounts and those with a VMO (MSP, on-site program, master vendor or other similar vendor program) in place. The RD Fulfillment Manager is responsible for ensuring and facilitating flawless execution of the job cycle (from job order to candidate placement) by managing the job order process,

　　ensuring client/VMO satisfaction and contract compliance, managing communications between the CRM, VMO and/or internal delivery team, and overseeing the candidate submission process in collaboration with RD’s sales and recruiting teams. The Fulfillment Manager will exercise discretion and independent judgment with respect to matters of significance that are directly related to the management and operation of the business and will act with minimal supervision 50%+ of the time.

　　What you get to do:

　　Building and maintaining working relationships with CRMs, VMOs and internal RD sales and recruiting teams, with the goal of growing the business relationship.

　　Facilitating and streamlining communications with the CRMs, VMOs and internal RD sales and recruiting teams to ensure excellent delivery and compliance with contract requirements. Attending and representing RD on all supplier calls with CRMs/VMOs.

　　Reviewing and interpreting job orders received from CRMs/VMOs in order to identify requirements for front office/applicant tracking system, and communicating with CRMs/VMOs to ensure requirements are met.

　　Serving as the escalation point for job order distribution and response within various sales and recruiting teams.

　　Serving a quality assurance function by rejecting candidate submissions that do not meet requirements, and making final decisions on the submission of candidates to CRMs or VMOs based upon submittals made to the Fulfillment Manager by the recruiting team(s).

　　Ensuring compliance with contracted SLAs, rules of engagement and rates, with responsibility for avoiding/reducing financial penalties. Occasional attendance at quarterly business reviews.

　　Negotiating bill rates/exceptions with VMO.

　　Preparing client bids for contract labor programs in conjunction with client services.

　　Tracking and documenting orders, postings, candidate status, submissions and onboarding of new hires.

　　Managing and monitoring the onboarding process for new hires.

　　What you need to bring:

　　High School diploma or equivalent required

　　College degree strongly preferred

　　Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook

　　Experience presenting to C-level executives

　　Excellent communication, interpersonal and organizational skills

　　Demonstrated experience managing large, complex accounts or projects

　　Experience describing and documenting project or client requirements

　　Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements

　　Strong management skills based on several years of experience, including people development and team building

　　Superior consulting, leadership, management, interpersonal and mentoring skills

　　Proficient using Google mail, calendaring and shared drives

　　What’s in it for you:

　　Largest global staffing leader

　　Competitive salary + bonus

　　Excellent benefits package - medical, dental, vision

　　Generous PTO policy earned from day one

　　Education and professional development

　　Rapid career growth

　　Retirement savings and security

　　Employee stock purchase plan

　　Paid parental leave

　　Short and long term disability

　　Employee assistance program and health advocacy

　　Health and dependent care flexible spending account

　　Metlife auto and home insurance

　　Metlife legal plan

　　Referral reward program

　　Exclusive discounts and programs with dozens of nationwide vendors and retailers

　　Applications Accepted on Ongoing Basis Until Filled

　　For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

　　At Randstad, we love to celebrate our hardworking, diverse teams as demonstrated through our consistent industry-leading recognitions. To highlight a few awards, we are proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans. When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team!

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　The base salary range for this position is $46,835.00 - $66,800.00

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] .