We are looking to add a skilled Patient Service Representative to our diverse and inclusive team in Oconomowoc, WI!

　　Job Description:

　　Greets and checks in patients arriving to their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.

　　Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.

　　Verifies insurance benefits, obtains/calculates patient responsibility and request payment. communicates to patient the organization expectation of payment at time of service.

　　Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary.

　　Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

　　Schedules patient visits using guidelines established within scheduling system.

　　Assists with new caregiver onboarding.

　　Works assigned EPIC work queues, following the department's work flow process.

　　Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.

　　Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

　　Additional Skills & Qualifications:

　　Required Qualifications:

　　High school diploma required

　　Minimum 1 year of customer service experience or clerical/office experience, including answering phones and assisting customers

　　Proficiency with Microsoft Office and Internet Explorer

　　Preferred Qualifications:

　　Previous experience with EPIC

　　Previous insurance verification and authorization experience

　　Previous hospital experience

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.