Under minimum supervision, theHelpdesk Support is responsible for providing setup, management and support for Windows infrastructure, including, cabling, desktop, peripheral, and software installations, changes and troubleshooting. Provides system and software support and assists in the development of procedures and documentation.

　　Our Role

　　• Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows and Mac OS X environment (Majority Windows)

　　• Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.

　　• Provides support to end users with systems and software problems and questions.

　　• Maintain help desk applications and process helpdesk tickets.

　　• Develops procedures, tutorials, training guides and documentation.

　　• Proactively provide patch management and upgrades to ensure the highest level of support and security.

　　• Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.

　　• Performs additional duties as assigned.

　　This is a site-based role, located in Leighton Buzzard.Commutable from Bedfordshire, Milton Keynes, Buckinghamshire, Luton, Northamptonshire and surrounding areas

　　What you will need to be successful..

　　• Computer Science degree or equivalent work experience.

　　• 3+ years with Windows operating systems and relevant software packages, including MS Office applications.

　　• Proficient working with end users in a networked mixed OS client/server environment.

　　• Highly motivated team player with strong communication skills able to perform assigned tasks with minimal supervision.

　　• Ability to troubleshoot network, desktops, printers, peripherals, and wireless both OS and hardware

　　Preferred Qualifications:

　　• Experience with Mac OSX.

　　In return we can offer you…

　　• A competitive salary

　　• Company bonus scheme

　　• Life assurance 4x salary

　　• Salary sacrifice pension

　　• Group income protection

　　• Development programmes

　　• Quarterly company events

　　About us… Peli BioThermal is a global leader in the design and manufacture of single use and reusable temperature-controlled packaging solutions for the highly regulated pharmaceutical, biotech, and clinical trials industries. Peli BioThermal is a great place to work and offers employees the opportunity to flourish and excel in a high-growth, fast-paced, creative, and exciting environment!

　　What happens next? If your application is successful, you’ll be invited to a first stage screening interview with one of our local HR Partners. At Peli BioThermal it’s important to ensure our talent promotes and embraces the PelicanUniversal Behaviours,in order to unite and work together as one global team.