Location: MassHire Metro North Career Centers - Chelsea, MA This is anin-person, non-remote position. 35 Hours FThttps://masshiremncareers.com/ Center Operator - Action for BostonCommunity Development ABCD Overview: Action for Boston CommunityDevelopment is a nonprofit human services organization that each yearprovides more than 100,000 low income residents in the Greater Bostonregion with the tools and resources needed to transition from poverty tostability and from stability to success. The MassHire Metro North CareerCenter connects qualified job seekers with employers, providing thetools and resources needed to start a career, increase skills or find anew job. As a member the Career Center team, the Program ServicesAssistant provides a high level of customer service, performing clericaland administrative support duties with the goal of driving higher jobmarketability of our customer base. Duties include: Process walk-ininquiries while answering and routing high volume of incoming callsappropriately; take accurate messages when appropriate. Learn andcontinuously maintain knowledge about all units of Career Centers,community programs and resources, and those of the Career Center PartnerOrganizations. Input relevant customer data appropriately and timely byfollowing MOSES (database) entry policies; including, customerregistration, services, notes and signing up customers for workshops.Locate, organize and maintain information. Perform other related dutiesas assigned from time to time. Job Qualifications: Minimum of highschool diploma or equivalent and 1 to 3 years of relevant experiencerequired. Associate\'s degree in human services, public administration,business management or related field preferred. At least two yearsworking in a career center, call center or other related experiencepreferred. Must have the ability to work in high stress and fast pacedenvironment. Excellent attention to detail. Proficient with MS office.Ability to type 60+ words per minute preferred. Demonstrated ability towork sensitively with people from diverse backgrounds. Bilingual skillsin Spanish required. Why ABCD? Make an impact on the community Freeprofessional development opportunities and trainings Health and DentalInsurance Long-term and Short-term Disability Insurance Life Insurance403B Retirement Plan with employer match and vesting Paid Time Off 13Observed Holidays Location: Chelsea Action for Boston CommunityDevelopment is an Equal Opportunity employer. All qualified applicantswill receive consideration for employment without regard to race,national origin, age, sex, religion, disability, sexual orientation,marital status, veteran status, gender identity or expression, or anyother basis protected by local, state or federal law. Veterans and theireligible spouses receive priority of service. MassHire Metro NorthCareer Center is an EEO Employer. Auxiliary aids or services areavailable upon request to individuals with disabilities. NOTE TO JOBQUEST USERS - clicking \"Interested\" on this position in Job Quest doesnot mean you have submitted an application for the position, thisfunction only saves the position in your list of saved jobs.