CUSTOMER SPECIALTIES SPECIALIST - 2406162369W

　　Description

　　At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

　　Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

　　When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

　　At Janssen, we never stop working toward a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, and you can count on us to keep working tirelessly to make that future a reality for patients everywhere, by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Arterial Hypertension. Visit us: www.janssen.com

　　We are searching for the best talent for Customer Logistics specialist to be in Bogota.

　　Purpose: The Customer Logistics specialist is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization, providing direct support to customers and facilitates transactional activities, also is expected to navigate key relationships, and collaborate as needed across functions, including Supply Chain, Finance and Shared Services to resolve customer issues.

　　You will be responsible for:

　　To oversee the order management activities including scheduling deliveries and appointments, processing orders and order tracking and support to customer inquiries for new and existing orders.

　　To manage invoice activities including invoicing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, liaising with Finance and other parties for credit and debit processing, and special invoicing requirements.

　　To solve issues related to orders, claims management, returns management, recall management, interaction with other areas to find solutions and contact the customer with the final solution.

　　Qualifications

　　Required:

　　Bachelor’s degree.

　　Knowledge in Customer Relationship Management, Returns or Recalls Processing.

　　End-to-End Process of order entry and returns knowledge.

　　1 year of experience in related areas of customer service with logistics.

　　Supply chain knowledge

　　Desirable:

　　Customer or Channel understanding.

　　Knowledge in Continuous Improvement, Performance & Metrics

　　Project Management Experience

　　Experience with SAP, excel and MS.

　　Proficiency in oral intermediate English

　　Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

　　Organization J&J Colombia S.A.S.

　　Travel No

　　Job Function Non-Technical Customer Service

　　Req ID: 2406162369W