Pecheles Automotive seeks a Customer Experience Manager to join our Corporate Team. Our ideal candidate will have proven experience managing employees, building relationships between Department Leaders and customers, and excellent communication skills. Automotive Dealership experience preferred.

　　This position requires availability to work a flexible schedule (averaging 40-45hrs/ week) Monday through Friday between 7:30AM and 6PM.

　　In 1965, the Pecheles family opened Pecheles Automotives doors with a passion for quality cars and quality customer service. Knowing that every car shoppers journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina.Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

　　What We Offer

　　Medical and Dental

　　401K Plan (Early enrollment available)

　　Paid time off and vacation (Earn 3 PAID vacation days after 6 months!)

　　Growth opportunities

　　Employee vehicle purchase plans

　　Long term job security

　　Discounts on products and services

　　Responsibilities

　　Supervises the Customer Experience staff, providing leadership, motivation, and professional development/training.Serves as the primary liaison between the dealership and its customers, focusing on Customer Satisfaction.Ensures adequate staffing during Customer Experience Center hours to guarantee customer scheduling and inquiry response.Provides coverage in the Customer Experience Center as needed for illnesses and vacation.Works with Department Leaders to develop and administer customer relations and business development (campaign) programs designed to build and retain a loyal customer base for all dealership departments.Sets Department goals for Experience Center staff relating to call volume and appointments settingTracks individual team production, addressing results as needed.Oversees customer visit follow-up by collecting feedback within24 hoursof the visit and addresses and escalates responses effectively and accuratelyDelegates campaign calls and correspondence by email and text, periodically screening for professionalism and grammar.Maintains a record of customer feedback and works with Department Leaders to quickly address and resolve issues.Reviews feedback and surveys, including Internet reviews, responds appropriately in a timely manner.Coordinates with appropriate department leaders to address Customer Concerns beyond dealership resources by documenting communication with factory/brand contacts.Enforces and complies with all company policies and procedures.Qualifications

　　Experience with Microsoft Office and general computer proficiency.Effective communication skills.Excellent time management and a commitment to deadlines.Minimum 3 years of people management experience.Minimum 5 years Customer Service experience.Ability to work cooperatively with other departments and teams.Professional personal appearance.High School diploma or equivalent.Clean driving record.Willing to submit to a pre-employment background check and drug screen.