Summary:The Helpdesk Technician I/Trusted Agent shall perform computer maintenance, administration and repairs and provide IT assistance (to include help with startup and shut down procedures) to students and instructors experiencing IT problems (such as Server/ Network failures) on the systems contemplated herein as well as their peripheral devices and software components.

　　Responsibilities:

　　Provide direct support to Maneuver Support Center of Excellence Complex, staff, and students to ensure effectively operate emerging technology and fight the Global War on Terrorism.Track detailed information about each customer's service need in the incident management system.Document all diagnostic steps and communications during troubleshooting.Conduct staff follow-up to ensure customer satisfaction.Communicate work order status to customers weekly through completion.Reset Common Access Card (CAC) personal identification numbers (PIN) as necessary for users in the Maneuver Support Center of Excellence, Walk-in Center.Qualifications:

　　Required Qualifications

　　High School Diploma or equivalentA+ certification for Information Assurance Technical Level I (IAT-I) or higherMust be comfortable working within a dynamic work environmentThe ability to self-organize and coordinate resources as needed to complete tasks.Strong verbal and written communication abilities.Preferred Qualifications

　　Security+ and/or Microsoft MCTS certifications,Prior experience supporting DoD and/or Federal government customers.