We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

　　Customer Accounts Manager

　　Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

　　Skills for Success

　　Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

　　The Work

　　Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

　　Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

　　Second up to the General Manager

　　Build authentic customer relationships to support customers in their ownership goals and drive sales

　　Manage the collections process by counseling customers to gain timely lease/merchandise renewals

　　Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

　　Contact customers who have not renewed merchandise agreements

　　Maintain customers contact over the phone and through home visits

　　Update customers information and maintain accuracy

　　Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

　　Clean and certify merchandise in the cleaning station for all merchandise personally returned

　　Complete and maintain weekly vehicle maintenance sheet and route sheets daily

　　Load, secure and protect product in company vehicle

　　Safely operate company vehicle

　　Assist the Sales Team as needed

　　Any other reasonable duties requested by management

　　Requirements

　　United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

　　Must meet DOT requirements to obtain certification in required states (United States)

　　Ability to work schedule of hours varying from 8 am to 9 pm

　　Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

　　Two years of college or two years of previous management experience preferred

　　High School diploma or equivalent preferred

　　Excellent interpersonal and communication skills

　　High energy with the ability to effectively perform all functions of the store and multitasking effectively

　　Proper telephone etiquette

　　Uphold the Aaron’s Brand and protect company assets

　　Maintain a professional appearance

　　Proficient computer skills

　　Aaron’s Total Rewards

　　Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

　　Sundays off

　　Employee assistance program

　　Employee purchase program with exclusive discounts

　　Physical and financial well-being programs

　　Tuition reimbursement

　　Employee Business Resource Groups

　　401(k) plan with contribution matching

　　Paid time off, including vacation days, sick days, and holidays

　　Life and disability insurance

　　Medical, dental and vision insurance

　　Paid paternal leave

　　Stock purchase plans

　　Pay on Demand

　　**Benefits vary based on full- and part-time employment status.

　　Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

　　About Aaron’s

　　At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

　　Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

　　Aaron’s is an Equal Opportunity Employer.

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