Company OverviewAt Motorola Solutions, we're guided by a shared purpose -helping people be their best in the moments that matter - and we're livingup to our purpose every day by solving for safer. Because people can only betheir best when they not only feel safe, but are safe. We're solving forsafer - safer communities, safer schools, safer hospitals, saferbusinesses - safer everywhere. We're building integrated technologies thathelp protect people, property and places. We're connecting public safetyagencies and enterprises - enabling the collaboration that's critical for amore proactive approach to safety and security. We're committed to solvingfor safer every day because the work we do here matters.DepartmentOverviewCMSO Software Enterprise Operations Organization is a group thatdelivers software solutions to the public safety sector. Our group iscommitted to providing the technology, knowledge, and tools that willallow our customers to focus on their mission critical goals andresponsibilities. We provide support for ground breaking products andsolutions that enable public safety entities to respond more quickly andsafely to emergent situations. PSA deploys and supports products such asComputer Aided Dispatch, Records Management Systems, Jail ManagementSystems and Mobile Data Computing, among other offerings. SPSS is afast-paced environment that seeks motivated and professional individualswilling to work towards our goals as an organization.Job Description

　　Motorola Solutions is building talent pipelines to meet future hiring demands.This is a pipeline role, while there is not an immediate opening, we wantto build relationships with prospective candidates like you. If yourbackground is a match to our requirements, we'll follow up with anexploratory conversation.

　　ALL POSITIONS WILL BE FOR AN ON-SITE POSITION WORKING AT THE LOCAL AREA POLICEDEPARTMENT FACILITY OF THAT LOCATION

　　Provides tailored technical customer operations support. Develops strategiesfor implementing operational efficiencies by reviewing work flows,procedures, and performance. Executes customer operations policies andprocedures. Builds and maintains positive, effective, and mutuallybeneficial-working alliances with customers. Initiates problem solving actionand follows through to resolution. Leads process improvement initiatives.

　　The System Manager will be responsible for various customer supportingfunctions and products including:

　　Customer RMS systems, related services and interfaces

　　Customer CAD systems, related services and interfaces

　　Basic network, infrastructure, and MSSQL database knowledge willcontribute to a successful position

　　The System Manager builds and maintains positive, effective, and mutuallybeneficial-working alliances with the customer.

　　Initiates problem solving action and follows through to resolution

　　Executes customer operations policies and procedures

　　Qualifications:

　　High School Diploma or equivalent, Bachelor's degree preferred

　　3+ years of Public Safety Applications experience involving RecordsManagement Systems

　　Provide regular and frequent communication to requestors of assigned workorders; ensure requestor is fully advised as to the progress or delay oftheir work order

　　Take proactive measures to identify and improve internal efficiencies and growknowledge of the customer processes; remain current on best practices andmarket trends

　　Proven track record working with or deploying enterprise hardware and softwaresolutions; HP preferred

　　Experience creating positive working relationships with customers andapplication end users

　　Able to function effectively in a fast-paced, demanding environment thatregularly requires the ability to multitask

　　Preferred Knowledge/Skills:

　　Motorola PremierOne RMS Experience or comparable RMS applications

　　Motorola PremierOne CAD Experience or comparable CAD applications

　　Proficiency in NIBRS incident base reporting

　　Experience with GPS/AVL devices

　　This position is subject to working in high security areas governed by the USDepartment of Justice's "Criminal Justice Information Services (CJIS)Security Policy" and therefore requires successfully passing a morestringent fingerprint background check administered by Motorola Solutions Inc.customers.

　　#LI-DB1Basic RequirementsHigh School Diploma or equivalentMust be able to obtain background clearance as required by government customerLegal authorization to work in the U.S. indefinitely is required. Employer