At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

　　Job Responsibilities:

　　Work in a call center environment that requires 100% phone-based customer interaction

　　Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

　　Communicate with customers in a metrics-driven environment

　　Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

　　Take ownership of each customer interaction while treating them with respect and responding with empathy

　　Work both independently and in a team environment

　　Abide by all applicable regulatory and departmental practices and procedures

　　Required qualifications, capabilities, and skills:

　　Reading and speaking in both Spanish and English fluently is required for this role

　　Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face

　　Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment

　　High school diploma or GED required

　　Preferred qualifications, capabilities, and skills:

　　Ability to multitask using a computer and simultaneously provide customer support

　　Comfortable in a fast-paced, consistently changing environment

　　Previous experience working in a Call Center, Banking or Finance industry

　　Have a passion for helping people by solving problems, presenting, and explaining solutions

　　If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

　　A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

　　Opportunities for professional growth and advancement

　　A work environment of high-energy employees that are trained, coached, focused, and driven

　　Paid classroom and on-the-job training, including industry-leading benefits that start on day 1

　　A culture that values diversity, equity, inclusion, integrity, and teamwork

　　Work Schedule:

　　Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

　　This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans