It's a great time to join AAA The Auto Club Group!

　　JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

　　Job Type:

　　Full time

　　Exempt/Non Exempt:

　　Hourly

　　Job Description:

　　A DAY IN THE LIFE of a Licensed Customer Service Representative

　　The Auto Club Group is seeking Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

　　Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership productsGenerates leads, update members on travel and insurance specials, and provides travel informationProvides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawerResponds to customer inquiries and refers to agent when appropriateProvides a high level of administrative support to Travel and Insurance Agents during peak periodsProvides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnelConducts outbound promotional calls for insurance and /or travel productsParticipates in a team environment to promote customer satisfaction and consistent service following the customer service modelReceives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessaryParticipates in office events developed to generate revenue, improve member awareness of products, and support local community activitiesOther duties as assigned

　　HOW WE REWARD OUR EMPLOYEES

　　Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $15.58- $23.03 with additional incentives and an annual bonus potential based on performance.

　　ACG offers excellent and comprehensive benefits packages:

　　Medical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much more

　　WE ARE LOOKING FOR CANDIDATES WHO

　　Required Qualifications:

　　Active State Property & Casualty licenseOr willing to obtain Property & Casualty license within 90 days of hire

　　Education:

　　High School Diploma or equivalent

　　Work Experience:

　　Providing a high level of customer-focused serviceServicing insurance policies and processing applications, renewals and amendments, and taking paymentsResponding to billing and coverage questionsPromoting sale of insurance products and/or travel and membership productsOutbound promotional calls for insurance and/or travelComputer software applications (Word, Excel, etc.) and Web based operations

　　Successful candidates will possess:

　　Insurance and travel terminologyGeneral insurance and/or travel regulationsUnderwriting proceduresSales regulatory and compliance guidelinesTravel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systemsCommunicate effectively (verbal and written) with others in a work environmentPerform mathematical calculations to accurately perform monetary transactionsWork effectively in a Team environmentExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityWork irregular hours including holidays and weekends (may include community events)Work under pressure in a high volume, fast paced customer service environment

　　Work Environment

　　This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. This on-site position will be located in our Portage, MI Branch Office.

　　#LI-TT2

　　Who We Are

　　Become a part of something bigger.

　　The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

　　By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

　　And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

　　We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

　　To learn more about AAA The Auto Club Group visit www.aaa.com

　　Important Note:

　　ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

　　The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

　　The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

　　Regular and reliable attendance is essential for the function of this job.