Home
/
Customer Service
/
Microsoft Dynamics 365 Customer Engagement, Manager
Microsoft Dynamics 365 Customer Engagement, Manager-July 2024
Atlanta
Jul 15, 2026
ABOUT PWC
PwC is a multinational firm that provides professional services, including audit and assurance, tax, and consulting, covering more than a dozen industries.
10,000+ employees
Consulting
VIEW COMPANY PROFILE >>
About Microsoft Dynamics 365 Customer Engagement, Manager

  A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC's value proposition of "strategy led and technology enabled", by aligning our Consulting Solutions' industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

  To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

  As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firm's/client's expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firm's code of ethics and business conduct.

  Job Requirements and Preferences:

  Basic Qualifications:

  Minimum Degree Required:

  Bachelor Degree

  Minimum Years of Experience:

  8 year(s)

  Certification(s) Required:

  Microsoft Dynamics 365 CRM or ERP

  Required Knowledge and Skills:

  Demonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation.

  Preferred Qualifications:

  Certification(s) Preferred:

  ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification)

  CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)

  Preferred Knowledge/Skills:

  Demonstrates extensive abilities and/or a proven record of success as a Functional Solutions Architect leading efforts in consulting, designing, and implementing D365 applications-based solutions including:

  Managing the entire project lifecycle and resources to meet client success;Serving as the global point of contact on application design, optimizing features, availability, scalability, user experience, visualization and data integrity;Creating the functional specs, functional design documents; Business Requirements Document/Functional Requirement Document], Functional Design Documents, user stories, implementation solution maps; and other deliverables;Estimating and triaging high level requirements, future state processes and solution designs;Developing functional specifications including use cases, business scenarios and functional requirements;Participating in testing, quality management reviews and training including designs, prototypes and other work-products;Conducting Joint Application Design workshop for acceptable solution designArchitecting solutions and work with technical team on configuration, design and testing efforts, driving the transition of requirements to the designers and developers;Leading the team through the life cycle of a D365 implementation providing key inputs during design, migrating data from external systems; conducting and supporting solution testing; building test cases; assisting with functional, system and user acceptance testing and conducting and supporting user and administrator training;Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts); and,Providing Post Go Live Support.

  Demonstrates extensive abilities and/or a proven record of success as a CRM CE Functional Solutions Architect including:

  Architecting solutions that leverage Dynamics CRM (D365, 2013, 2011 or 4.0 systems/core, external components and architecture);Having experience with D365 Marketing app;Having experience with Field service and Resource scheduling; and,Working experience with ClickDimensions integration with D365 CRM, and CRM Portals/ ADX Portals.

  Demonstrates extensive abilities and/or a proven record of success as an ERP F&O Functional Solutions Architect including experience with the following:

  Dynamics 365 Finance & Operations;Other Dynamics 365 ERP Modules;ISVs such as Dynaway EAM, AxTension, and Sana eCommerce;APICS CPIM or CSCP; and, Microsoft Azure DevOps.

  Demonstrates extensive abilities and/or a proven record of success with one or more D365 application modules to:

  Design, build, test and deploy the functional components; and,Address client needs: building, maintaining client relationships; communicating value propositions; managing resource requirements, project workflow and budgets; preparing complex written and verbal materials; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor.

  Demonstrates extensive abilities and/or a proven record of success as a team leader, supervising teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions and providing direction to less-experienced staff, and coaching staff including providing timely meaningful written and verbal feedback.

  Learn more about how we work: https://pwc.to/how-we-work

  PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

  All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

  For positions in California, Colorado, Nevada, New York State, or Washington State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisorymanager

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Enterprise Customer Support Engineer
We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challengin
Senior Manager, Business Tax Services - Private Enterprise HNW
Career Level Requirement Experienced At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your s
Lead Customer Experience Specialist
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Togeth
Onsite Representative
The pay range is $0.00 - $0.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certification
Client Service Operations Associate
Are you ready to make a positive impact on clients, colleagues, and the global community? Do you value commitment, curiosity, continuous growth, compassion, community, and collaboration? Join us at B
Store Support
Job Description Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment exper
Customer Advocate I - DGD
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning
Branch Teller I - Burbank - 30 Hours
SUMMARY Branch Teller I is responsible for assisting members in the completion of financial transactions, such as deposits and withdrawals, and other related transactions. Knowledgeably addressing me
PC Network Support Technician 2
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and in
Technical Support Representative II
A Career at Rheem: Where Comfort Is Your Calling At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved