DescriptionLocation: This position is located at our Dublin, OH campus with hybrid flexibility.We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.The Vice President, Client Engagement (CEG) is responsible for leading Quantum Health's service delivery and account/relationship management for our clients and the benefits consultants that serve them. This leader owns the delivery of services and achieves targeted results in terms of client profitability, retention, satisfaction, and growth/referral advocacy, in a way that promotes the Quantum Health Experience, ensuring that these results are delivered in the most scalable, efficient manner possible. A proven servant leader, they display personal ownership and accountability with the ability to cultivate and nurture long-term partnerships and inspire exceptional results from their teams.What you'll doDevelop and execute a comprehensive client engagement and account management strategy that enhances client satisfaction, loyalty, and advocacy.Analyze market trends, client feedback, and industry best practices to continuously improve retention initiatives and engagement strategies.Develop and own the strategy and execution for all annual departmental goals. Hold CEG leadership team accountable to hitting goals and supports in execution.Identify upsell and cross-sell opportunities to increase revenue from existing clients.Develop and execute strategies to maximize client lifetime value.Build and maintain strong relationships with key clients, serving as a point of escalation for critical issues and concerns.Develop a deep understanding of client needs, preferences, and pain points to tailor retention strategies accordingly.Act as market facing resource for Client Executives, Consultant Relations and SalesCollaborate with sales, marketing, product development, and operations to align efforts in delivering value to clients.Ensure seamless communication and coordination between departments to enhance the overall client experience.Lead, mentor, and manage a team of retention professionals, ensuring clear objectives and effective performance.Foster a culture of client-centricity, accountability, and continuous improvement within the team.Ensure consistency across Director Customer Success Teams (CSTs) and that all team process and procedures are scalable and effective.Utilize data analytics tools and metrics to track and assess client retention performance.Provide regular reports and insights to senior leadership on client retention trends and outcomes, and help influence improvements to support better retention.All other duties as assigned.What you'll bringEducation: Bachelor's degree in business or equivalent. Master's degree preferred but not required.Experience: 10+ years' related industry experience in consulting, sales, or other applicable area; 3+ years managing a team of account managers or client executives.Demonstrated ability to lead, motivate, inspire, and build effective relationships with people at all levels.Strong executive presence with excellent verbal and in-person presentation skillsWillingness to travel to and from client sites and Quantum Health QH (up to 30%)Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.What's in it for you