Your Opportunity

　　At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

　　The Experience Design team is responsible for designing innovative, best-in-class solutions across mobile, web and desktop platforms. We are a multi-disciplinary group of product designers, content strategists, researchers and design operations specialists that collaborate with business and technology partners across the enterprise to build exceptional digital experiences for millions of passionate clients. Our clients are passionate about the tools and experiences we provide, and we are equally passionate to build the future of financial services.

　　We are seeking a seasoned Director of Design Operations who will be responsible for the end-to-end client operations for the Experience Design (XD) organization. The Director of Design Operations will collaborate with internal product and technology partners to establish and govern an end-to-end operating model to increase productivity and efficiency at scale. Additionally, this leader will work with leadership to establish OKR’s and KPI’s to measure the success of the XD organization.

　　In this role, you’ll manage the XD portfolio, facilitate prioritization conversations and lead resource and capacity planning. You’ll also collaborate with leaders of other XD, Product, and Engineering teams to establish ceremonies to showcase the work to establish better communication and transparency across the organization.

　　RESPONSIBILITIES

　　Manage the prioritization and execution of the XD portfolio of work.

　　Lead a cross-functional team of design operations specialists.

　　Develop, monitor and maintain a scalable operating model for XD.

　　Manage department communications and reporting for XD.

　　Develop training and curriculum for XD.

　　Manage contracts, procurement, and vendor relationships for XD tools and services.

　　What you have

　　To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have

　　REQUIRED QUALIFICATIONS

　　12+ years of experience in project and program management.

　　8+ years of experience leading multi-disciplinary design ops functions.

　　5+ years of work experience working with executive leaders.

　　Experience as a People Leader.

　　Bachelor's degree in Business, Finance, Communications, or related field, or equivalent practical experience.

　　Expert knowledge of Experience Design organizations and how they work most effectively with product and technology organizations.

　　Expert knowledge of various project management methodologies (Agile, Scrum, Kanban, Lean, etc).

　　Strong ability to navigate complex organizations and facilitate productive and action-oriented ceremonies.

　　Expert communicator, both written and orally, throughout all levels the organization.

　　Ability to create a safe and engaging environment to get the most out of the team and have fun along the way.

　　PREFERRED QUALIFICATIONS

　　Experience working in financial services or other highly regulated industry experience.

　　Master's degree in Business, Finance, Communications, or related field, or equivalent practical experience.

　　10+ years of experience working in a complex, cross-functional organization.

　　What’s in it for you

　　At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

　　We offer a competitive benefits package that takes care of the whole you – both today and in the future:

　　401(k) with company match and Employee stock purchase plan

　　Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

　　Paid parental leave and family building benefits

　　Tuition reimbursement

　　Health, dental, and vision insurance

　　What’s in it for you:

　　At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

　　We offer a competitive benefits package that takes care of the whole you – both today and in the future:

　　401(k) with company match and Employee stock purchase plan

　　Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

　　Paid parental leave and family building benefits

　　Tuition reimbursement

　　Health, dental, and vision insurance

　　Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.