Your Opportunity

　　At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

　　The Experience Design team is responsible for designing innovative, best-in-class solutions across mobile, web and desktop platforms. We are a multi-disciplinary group of product designers, content strategists, researchers and design operations specialists that collaborate with business and technology partners across the enterprise to build exceptional digital experiences for millions of passionate clients. Our clients are passionate about the tools and experiences we provide, and we are equally passionate to build the future of financial services.

　　We are seeking a seasoned Service Design Director and experience visionary who will be responsible for elevating end-to-end client experiences across multiple lines of business and channels. The Service Design Director advocates for the clients who use our products as well as the members of their teams. They are driven by data to deliver business outcomes and are committed to leading the creation of elegantly designed simple user experiences from otherwise complex workflows.

　　In this role, you’ll take the time to understand the discovery and delivery side of XD, but also the business aspects of the digital products and solutions we create. You’ll collaborate with leaders of other XD, Product, and Engineering teams to create innovative experiences across all of Schwab’s products, leveraging your passion for brand, craft, and design quality. Words to describe you: creative, solution-oriented, passionate, collaborative, curious, organized, supportive and pragmatic. Words to describe your management style: optimistic, supportive, motivating, resilient and inspiring.

　　RESPONSIBILITIES

　　Collaborate with stakeholders across the organization to gain support for experience strategies.

　　Lead a cross-functional team to develop innovative design solutions to solve client problems and deliver business outcomes.

　　Solve complicated user journeys across all digital channels, platforms, and client’s segments.

　　Own improvements in design based on digital analytics, user research testing and stakeholder input and provide guidance and expertise to effectively engage stakeholders on product design to achieve product goals.

　　Find creative solutions to client journeys that overlap and negotiate client/business tradeoffs.

　　What you have

　　To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have

　　REQUIRED QUALIFICATIONS

　　12+ years of experience creating digital products and solutions across web and mobile channels.

　　10+ years of experience leading multi-disciplinary experience professionals.

　　3+ years of work experience working with executive leaders.

　　Proven experience as a People Leader.

　　Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or related field, or equivalent practical experience.

　　Strong ability to balance innovative design-thinking and discovery practices with pragmatic, rapid and iterative delivery.

　　Expert communicator, both written and orally, throughout all levels the organization.

　　Ability to create a safe and engaging environment to get the most out of the team and have fun along the way.

　　PREFERRED QUALIFICATIONS

　　Experience working in financial services or other highly regulated industry experience.

　　Master's degree in Design, Human-Computer Interaction, Computer Science, or related field, or equivalent practical experience.

　　10+ years of experience working in a complex, cross-functional organization.

　　What’s in it for you

　　At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

　　We offer a competitive benefits package that takes care of the whole you – both today and in the future:

　　401(k) with company match and Employee stock purchase plan

　　Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

　　Paid parental leave and family building benefits

　　Tuition reimbursement

　　Health, dental, and vision insurance

　　What’s in it for you:

　　At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

　　We offer a competitive benefits package that takes care of the whole you – both today and in the future:

　　401(k) with company match and Employee stock purchase plan

　　Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

　　Paid parental leave and family building benefits

　　Tuition reimbursement

　　Health, dental, and vision insurance

　　Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.