Job Summary:

　　The EPIC Training Coordinator works collaboratively with the Project Director and Project Managers as well as other source owners to develop a Training Plan that meets the needs of the end users. The Training Plan will establish project timelines, tasks, and milestones in collaboration with the vendor and by overall project plan goals. Additional responsibilities include collaboration with the application teams to build and maintain the training environment (MST), regular communication with end-users and representatives throughout Upstate department locations on a routine basis in preparation for application training, as well as for post-training assessment.

　　Essential Functions

　　Achieve and maintain Epic certification in a designated application, develop a training curriculum, and prepare all training materials for end-users i.e. E-learning modules, printing manuals, tip sheets, learning companions, etc.

　　Lead the training efforts of end-users for the designated application, ensuring that the credentialed trainer(s) are prepared for end-user training, understand the training materials, and maintain competency.

　　Prepare training schedules, agenda, course materials, job aids, and post-training competencies that are role-specific. Training material should be available in multiple training modes as appropriate.

　　Responsible for providing end-user support, including off-hours support, as needed.

　　Prepare troubleshooting documentation as necessary for end-users, the help desk staff, and application team members.

　　Review Epic release notes in preparation for implementation during planned upgrades.

　　Participate in workflow confirmation, refining test scripts, testing scenarios, and application testing.

　　Schedule rounding sessions within the designated departments, to facilitate open communication with end-users.

　　Additional responsibilities to support IT-related applications.

　　Minimum Qualifications:

　　Bachelor's degree with 3 years relevant professional work experience or equivalent combination of education and experience along with strong analytic interpersonal skills and customer service orientation required. Will consider an equivalent combination of education and experience. Epic Certification is required otherwise, must obtain certification within one year from hire.

　　Preferred Qualifications:

　　Bachelor's degree with 3 years relevant professional work experience or equivalent combination of education and experience along with strong analytic interpersonal skills and customer service orientation required. Will consider an equivalent combination of education and experience. Epic Certification is required otherwise, must obtain certification within one year from hire.

　　Work Days:

　　Mon - Fri daytime hours; off hours on an occasional basis

　　Message to Applicants:

　　Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.

　　L3: $60,265 - $100,255

　　Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations. The salary range depicted is based on full time, 1.0 FTE and would be prorated accordingly for less than 1.0 FTE.

　　Recruitment Office: MedBest Medical Management