Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Specialist I, Collections , you will be providing first-line credit and collection services to Copeland customers.

　　In this capacity, you will ensure that key performance indicators are met consistently and help identify operational improvements to provide excellent financial service to Copeland. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

　　If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

　　As a Specialist I, Collections, you will:

　　Provide excellent credit and collection activities to Copeland customers.

　　Apply knowledge and system resources to walk through customers and verify symptoms and issues.

　　Review and release orders related to assigned accounts that are placed on hold in a timely manner.

　　Ensure individual transaction management is based on client agreements.

　　Escalate delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.

　　Assist in the training of new hires and/or collection trainees.

　　Collaborate with the team to generate operational improvement initiatives that strive to improve the team's efficiency.

　　Who You Are:

　　You are a forward-thinking, highly motivated individual who loves challenges and has an enthusiastic interest in operational improvement. You can efficiently converse strategic directions, recommend improvements that will drive the business forward, and make a meaningful business impact. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

　　Required Education, Experience, & Skills:

　　Bachelor's degree in Business, Financial, or Accounting background.

　　At least 1 year of work experience in collections or customer service-related fields.

　　Proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint.

　　Related experience in the shared services industry (business-to-business collections, order entry, customer service, accounts payable, cash applications, and receivables).

　　#LI-Hybrid