Job Description Summary

　　OUR VISION FOR TECHNICAL SERVICES AT BD

　　The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.

　　ABOUT THE ROLE

　　As Technical Support you will troubleshoot, optimize, and support BD equipment, provide outstanding post-sale phone/remote support and ensure minimal downtime for our valued customers.

　　Job Description

　　Main responsibilities will include:

　　Maintain accurate customer records in CRM.Handle technical service calls efficiently.Respond promptly to emails and inquiries.Ensure daily tasks are completed on time.Collaborate with internal and external partners.Supervise and complete service-related tasks.Process data in BD systems.Handle administrative duties.

　　About you

　　Strong problem-solving skills.Excellent communication and customer focus.Diligent with analytical skills.Proficient in Microsoft Office and CRM.Proficiency in English.Adherence to processes and procedures.Initiative and good judgment.

　　Click on apply if this sounds like you!

　　Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

　　To learn more about BD visit: https://bd.com/careers

　　Primary Work Location

　　ITA Milano - Via Enrico Cialdini

　　Additional Locations

　　Work Shift