Description

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Communication Manager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will work across multiple stakeholders to bring to life all the ways that Amazon is investing in routing and technology that impacts a driver’s workday on road. You will thrive in ambiguity to translate technical and operational information into user-friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts.

The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you’ll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward. Our environment is fast-paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas.

This role can be based in Nashville, TN or Seattle/Bellevue, WA.

Key job responsibilities

• Develop a multi-channel strategy, including written communications, executive messaging and video content

• Translate complex messaging into simple and easy-to-understand content to help launch new programs and products

• Interview DSPs and DAs and build advocacy stories

• Identify emerging topics and develop proactive plans with stakeholders

• Drive creative communication campaigns to both solve business needs and instill passion among the DSP community

• Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy

• Monitor and measure the effectiveness of communications

• Partner with agencies and internal creative teams to develop compelling visual content

• Identify emerging topics and develop proactive plans with stakeholders

• Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey

• Monitor and measure the effectiveness of communications and campaigns and report out on them to leaders

A day in the life

We write a lot and "are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.

About the team

The DSP DA Communications and Engagement team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and Europe, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. DSPs DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.

Basic Qualifications

8+ years of professional non-internship marketing experience

Bachelor’s degree in Marketing, Communications, or a related field

Preferred Qualifications

Experience developing complex and strategic communications that educate large audiences

Excellent prioritization skills, with the ability to help others do the same

Experience managing both internal and agency partners as part of a holistic go-to-market strategy

Highly developed and polished written communication skills

Experience working autonomously to develop and propose strategies for improvements

Strong project management skills and experience, including managing internal stakeholders and multiple projects at once

Attention to detail, particularly when it comes to proofing copy and content

Experience using data and metrics to drive improvements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.