Summary The Office of the Inspector General of the Intelligence Community (IC IG) was established within the Office of the Director of National Intelligence (ODNI) by the Intelligence Authorization Act for Fiscal Year 2010. The IC IG's organizational divisions include Audit, Investigations, Inspections and Evaluations, Mission Support Division, the Center for Protected Disclosures, and Counsel to the Inspector General. Responsibilities Serves as a Hotline Program Analyst assigned to the IC IG Hotline Program. Answers incoming phones calls to the IC IG Hotline by speaking clearly, distinctly, and with a friendly, courteous tone. Respond to all incoming hotline complaints and makes recommendations to the Hotline Program Manager regarding next appropriate steps. As directed, coordinates, compiles, and organizes all essential information and materials to assist the Hotline Program Manager in the execution of daily mission objectives. Prepares accurate written correspondence to record in-person intakes, routine administrative forms, referral memoranda to ODNI Components and other Federal agencies, and complainant acknowledgment, when appropriate. Follow-up with complainants regarding their submissions to include coordinating and conducting intake interviews as necessary to clarify or obtain additional information associated with the alleged complaint. Maintains accurate and timely records of all activity and other supporting documentation. As directed, prepare reports regarding Hotline metrics. Coordinates with other ODNI components and/or IC elements regarding alleged complaints when necessary. Requirements Conditions of Employment Must be a current permanent ODNI employee. Qualifications Knowledge of telephone consoles and related equipment. Demonstrated customer service experience and knowledge of customer service standards and procedures. Ability to interact and communicate with people over the telephone and in-person, often in stressful situations. Basic knowledge of the ODNI, IC agencies' mission, organization, collection and production responsibilities, as well as ODNI and IC administrative policies, procedures, and authorities. Ability to exercise sound judgment and form objective conclusions/recommendations based on empirical facts, evidence, and other pertinent information. Analytical, critical thinking, and problem-solving skills, including the ability to interpret basic information from multiple sources. Experience working in a fast-paced environment and handling multiple requirements at the same time. Oral and written communication skills to communicate effectively with key stakeholders throughout the IC and United States Government. Desired Requirements Knowledgeable of Government Acquisition and Contracts Knowledgeable of basic data analytic techniques Certified Fraud Examiner (CFE) Education Additional Information Reasonable Accommodations: The ODNI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at [email protected], by unclassified email at [email protected], by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE REASONABLE ACCOMMODATIONS EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY. The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.