Delivery Station Customer Service Associate - FT(40 Hours) - DMD4 - Edgewood, MD

　　Job ID:240111363 | Edgewood, MD

　　Role: Full-Time Delivery Station Customer Service Associate

　　Job Type: Permanent

　　Location: 102 Fulfillment Drive, Edgewood, MD

　　Pay Rate: $20.45/hour

　　Schedule: Sunday-Thursday 11:00AM-8:00PM

　　At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

　　As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

　　As a Delivery Station Customer Service Associate, you will be responsible for:

　　Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.

　　Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.

　　Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.

　　Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.

　　Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.

　　Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.

　　Supporting affirmative action and respects diversity.

　　Carrying, lifting, pushing and pulling up to 49 pounds.

　　Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.

　　Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)

　　Basic Qualifications

　　High School or equivalent diploma

　　Previous experience in Customer Service

　　Ability to effectively prioritize work time to ensure efficiency

　　Experience with Windows Operating Systems and Microsoft Outlook

　　Familiarity with multiple web browsers, data base searching and instant messenger tools

　　Preferred Qualifications

　　Bachelor Degree or equivalent work- related experience

　　Proficiency in verbal and written communication skills

　　Experience in understanding performance metrics and developing them to measure progress against key performance indicators

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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