Description

　　At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

　　Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

　　Hub Delivery Team in Japan is looking for a Sr. Program Manager to drive program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.

　　More Information (Japanese Only)

　　・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

　　・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

　　・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

　　*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp.

　　Key job responsibilities

　　Business and Network Planning: This individual will be responsible for business planning, volume planning, acquisition planning, and lead local business reviews at regular cadence, set Goal/Targets and host discussions to shape the business. This individual will also participate in global business reviews to provide inputs on JP specific details. In doing so, work with WW Hub Delivery Offers, Partner Experience, and Acquisition teams to continue evolving our JP offer to maximize partner participation and satisfaction; while protecting Amazon’s bottom line.

　　The work environment is diverse and may require working with people from different background and language skills, of both Japanese and English languages. Successful candidate is not only able to manipulate these two languages well, but have truly diverse mindset and is capable of overcoming language/cultural challenges through strong personal skills.

　　A day in the life

　　Work closely with other program managers, across different international locations. Run and host business reviews and goals reviews to provide visibility to the stakeholders and drive alignment effectively communicate on areas that require support. These actions will be setting up the program for long term success.

　　We are driving the program globally in order to better learn from each different geographical experiences, and standardize operation for maximum operational efficiency. To achieve such global business excellence, we need to serve as the bridge to the local operational POCs and enable them at right momentum for business growth and developments.

　　About the team

　　The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, JPN

　　Basic Qualifications

　　Bachelor's degree

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

　　Business level of English (Written, Verbal)

　　Preferred Qualifications

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　2+ years of driving process improvements experience

　　Japanese Fluency / Reading and Writing

　　Excited about working in a diverse group and contributing to an inclusive culture

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます