Job Family: Human Resources

　　Req ID: 403948

　　Create a better tomorrow with us !

　　The Service Company “Global Business Service” (GBS) of Siemens has a clear ambition: Be the Partner of Choice for Siemens businesses as well as external customers going forward. Within the GBS organization the Service Line H2R ORS we're hiring a Service Manager with strong analytical skills, adaptability to change, and a solid understanding of global benefit standards. Proficiency in German (B2/C1) is crucial for collaboration with German clients, and expertise in compensation is advantageous. The ideal candidate should also possess a good technical understanding, a keen interest in learning to use new analytical software.

　　What part will you play? / Responsibilities:

　　Support/Incident Management:Provide technical end-user support for the platform and escalate tickets as needed.

　　Investigate technical problems, review approval workflows, and send reminders.

　　Generate monthly reports and communicate downtimes or releases.

　　Change Request Management:Facilitate monthly meetings and communication for Change Requests (CRs).

　　Provide templates and ensure quality checks of CRs.

　　Set up new benefits and monitor alignment with suppliers & internal stakeholders.

　　IT/Infrastructure:Manage annual SSO and email signature certificate rotations.

　　Ensure smooth execution of interfaces.

　　Monitor user data imports and handle errors promptly.

　　Roles & Authorizations:Ensure correct role assignments and initiate annual re-certification.

　　Confirm role mapping correctness, including CR process.

　　Cybersecurity, Data Protection & Audit:Confirm data protection classification regularly.

　　Ensure timely provision of PenTest and SOC reports.

　　Keep repositories updated and track Protection Concept measures.

　　Data Retention:Verify data retention compliance for new benefits.

　　Conduct regular manual data deletion of selected benefits.

　　Release Management:Identify supplier releases' impact and manage deployments.

　　Collaborate with Product Owner on new supplier features.

　　What you need to make real what matters.

　　Strong analytical skills.

　　Adaptability to a fast-paced environment.

　　Understanding of global benefit standards.

　　Proficient in German (B2/C1) and English.

　　Pro-customer oriented.

　　Good technical understanding and interest in learning to use new analytical software