Career Opportunities: Service Director Germany (m/w/d) (26268)

　　Requisition ID 26268 - Posted - ASSA ABLOY Entrance Systems GmbH - BSP Central Europe - DEU: Dieburg - General Management - Posting Country (1) - Yes - Mid-senior level - Travel Required: 11%-30%

　　 Job Description Print Preview

　　We are looking for a Service Director to lead our Service Team in Germany. The role is based in our office in Dieburg and leads a geographically spread team across Germany. The Service Director reports to the BUM and is member of the local Management Team. He is responsible for the BU Service operations and leads the service team. Responsibility includes order intake for repairs and emergencies, routine maintenance, efficient planning of service technicians, timely invoicing and monitoring service quality within the whole process.

　　Principle Duties and Responsibilities:

　　• Responsibility for service net sales, margins labor & spare parts, FOPS

　　• Focus on operations to deliver customer service, maintain and increase portfolio

　　• Contract management (new-indirect, conversion, churn rate, portfolio quality)

　　• Build and lead a strong team to guarantee max. level of customer service, maintenance quality and service excellence

　　• Drive the team with efficient Service KPIs and hold employees responsible to meet and exceed objectives,

　　constantly monitors performance and implements corrective actions• Network with other departments and BUs to efficiently drive service organization

　　• Develop team members by coaching and training and work in skill matrix

　　• Full and efficient use of service tools (ERP-system, FMP360, MFQ)

　　Knowledge, Skills and Abilities Required:

　　• 5+ years in a service organization in similar role and solid understanding about customer service requirements

　　• Experienced in working in corporations and matrix structures

　　• Team-Player with high degree of motivation and energy

　　• Must possess of good communication skills and shows leadership

　　Special Competencies required:

　　• E.g. computer skills, foreign languages, licenses, certificates or designations, etc. Include required and preferred and

　　note accordingly• MS-office know-how, ERP software experience

　　• German and English fluent

　　• solid technical understanding

　　We are the ASSA ABLOY Group

　　Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

　　As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

　　As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

　　Let’s create a safer and more open world – together!

　　ASSA ABLOY Entrance Systems GmbH | Lagerstraße 45 | 64807 Dieburg.