Overview:

　　Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.

　　Primary Responsibilities:

　　Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.

　　Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.

　　Promote the Bank’s image in the marketplace through participation in various community events.

　　Assist in the coordination and presentation of marketing materials.

　　Respond to customer inquiries and complaints.

　　Participate in weekly management support team meetings and follow up on any issues that need to be addressed.

　　Keep abreast of changes and trends related to responsibilities of Loan Counselors.

　　Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.

　　Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

　　Promote an environment that supports diversity and reflects the M&T Bank brand.

　　Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

　　Complete other related duties as assigned.

　　Scope of Responsibilities:

　　This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up.

　　Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

　　Education and Experience Required:

　　Bachelor’s degree and 3 years Residential Mortgage experience,

　　OR in lieu of a degree,

　　A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience

　　2 years supervisory experience

　　General knowledge of personal computers and software.

　　Education and Experience Preferred:

　　Excellent oral and written communication skills.

　　Ability to interact with all levels of personnel.

　　Strong interpersonal ability.

　　M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.27 - $48.79 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

　　Location

　　Rochester, New York, United States of America

　　M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.