Background & Purpose of the Job

　　The Customer Strategy & Planning (CS&P Manager) is the voice of the customer and the shopper in the Beauty & Wellbeing Business Unit. They are responsible for ensuring channel and customer insights are incorporated in the development of brand and category plans and building execution against those plans in the context of retailer strategy.

　　The CS&P Manager is a key business partner to the Category Leads, setting and deploying channel strategy for their category and deploying holistic customer investment across customers to deliver profitable growth. This role represents the customer in core organizational processes including S&OP, IBP & NRM.

　　This is a manager position that is responsible for our Hair Portfolio .

　　Who You Are & What You’ll Do

　　In this role, you will have the opportunity to make a real impact both on business results and how Unilever evolves its customer and channel strategies.

　　Playing a key role within our CD team and Unilever Canada, you will be responsible for:

　　Develop and empower a high performing team

　　Sales and Operating Plan – lead consolidated Customer Development (CD) input and own ‘output’, drive CD business performance

　　Drive Customer/ Channel/ Region input to the S&OP process for brand/ category.

　　Drive business performance including gap closure activities.

　　Integrated Business Plan

　　Channel/Customer lens-based thought leadership, feedback and inputs into the category building plan, brand Jobs to Be Done, SKU portfolio for next year

　　Input into innovation / renovation business cases e.g. pack size by channel, pricing, distribution targets & trade margins

　　Responsible for category strategy execution for future years including key tactics and innovation as a part of Perfect Plan

　　Development and implementation of channel specific strategies to address the changing needs of the diverse shoppers across all channels in the Canadian marketplace.

　　Channel specific category plans to develop destination portfolios by channel, build new channels.

　　Drive distribution and product availability across channels at the point of purchase.

　　Work to improve customer profitability through NRM (Decisions on Levers 3-5) & Trade Investments for the category/ channel

　　Developing price, promotion, distribution, shelving, and retail strategies for assigned brands with a relentless focus on flawless execution and the shopper

　　Support new product introduction for listing into mix.

　　What You’ll Need To Succeed

　　Results driven/achievement focused; Keeps end goal in mind at all times. Strong focus on business outcomes, gap closure etc. Takes decisions in ambiguous circumstances

　　Delivers through empowerment; Encourages ownership to resolve issues where they are happening. Holds others and organization accountable for delivery.

　　Strategic Agility; Articulate and able to create breakthrough strategies and plans and adapt brand strategies into channel and customer strategies in a simple and actionable way.

　　Entrepreneurship and Experimentation: Leads/takes action as if it was own business. Leverages digital technologies to simplify work and improve communication.

　　Organizational agility: Develops and leverages strong internal and external networks effective at stakeholder management & strategic influencing.

　　Strong business and financial acumen

　　Understands Net Revenue Management concepts

　　Leverages Category Management generated insights to develop/execute fully integrated brand/category strategies and activities for customers.

　　Strong understanding of the Canadian retailer landscape and how it’s evolving

　　Digital connected world – understands the path to purchase and embeds connected world framework into strategies and priorities.

　　Requirements:

　　Bachelor's degree required

　　5+ years of experience in sales/customer development and/or channel strategy

　　Strong understanding of customer operations and channel drivers

　　Focus on business outcomes, gap closure etc. Takes decisions in ambiguous circumstances

　　Holistic business thinking with clear evidence of addressing business challenges and delivery

　　Strong business and financial acumen

　　Previous team management skills is preferred

　　What We Can Offer You

　　Culture for Growth (https://www.unilever.com/about/who-we-are/our-vision/) | Top Notch Employee Health & Well Being Benefits (http://www.unileverrealbenefits.com/) | Every Voice Matters (https://www.unilever.com/sustainable-living/the-sustainable-living-plan/enhancing-livelihoods/opportunities-for-women/upholding-diversity/) | Global Reach (https://www.unilever.com/brands/) | Unilever: Life | LinkedIn (https://www.linkedin.com/company/unilever/life/b7f02351-17bd-4ffc-aaa9-2d984072cd3a/) | Strategy | Unilever (https://www.unilever.com/our-company/strategy/) | Why work for Unilever (https://www.unilever.com/careers/why-work-for-unilever/) | Careers at Unilever (https://careers.unilever.com/) | Unilever Global Website (https://www.unilever.com/) | Check Out Our Space (https://www.themuse.com/companies/unilever/office)

　　Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses. Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée. Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [email protected] . Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.

　　Job Category: Customer Development, Ventas, Développement de la clientèle

　　Job Type: Customer & Account Manager_Health&Beauty

　　Industry: UnileverExperiencedProfessionals