Description

　　The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon’s fulfillment supply chain. DP&R’s scope includes all marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. The DP&R Change Management Team is focused on the change execution strategy to support our worldwide Operations, Program, and Product Teams. The Change Management Team ensures their stakeholders and customers are ready for any change we make at Amazon.

　　Key job responsibilities

　　This role specifically will operate within the Capacity Planning Team in the Support Ops Strategy Org. This role acts to make key decisions around hiring and training for the Support Ops organization. The Capacity Planning PM will also work across teams to optimize labor allocation for best ROI. The Capacity Planning PM works to ensure that labor availability is equal to incoming work with the intent to simultaneously optimize processes and provide a positive experience for our Seller Partners. Key stakeholders for this role include Finance, PxT, Operations, and multiple tech teams.

　　A day in the life

　　• Optimizes labor availability to match incoming work

　　• Evaluates and provides guidance to maximize ROI

　　• Partners with Finance, Operations, and other teams

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of working cross functionally with tech and non-tech teams experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience defining program requirements and using data and metrics to determine improvements

　　Preferred Qualifications

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　3+ years of driving process improvements experience

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Experience building processes, project management, and schedules