Site Name: UK - London - Brentford, Bengaluru Luxor North Tower

　　Posted Date: Dec 19 2023

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　　 Job Purpose:

　　The Product Owner for Demand Planning & Scheduling will be responsible for ensuring the Tech product is developed and maintained and that associated support staff undertaking day to day support, compliance, maintenance, upgrades, delivery and decommissioning activities are doing so in line with the appropriate product strategy and GSK policied and procedures.

　　Their main interaction with the business is through direct contact with customer locations (e.g. manufacturing sites) in delivery technical support for the quality and labs products and systems to the sites and normally completed in collaboration with Product Manager / Product Director.

　　 Key Responsibilities:

　　This role will provide YOU with the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following :Ownership of product delivery capacity and capability, as well as, accountability for service management processes for product (this includes line management of Tech Developers for product)Ensure that requested work is aligned to agreed demand types and entered into a product backlog.Feed operations/support demand into the product backlog for assigned Product LineMonitor and ensure the capacity of the technical team is managed to fulfil highest priority demand activitiesPoint of contact for relevant parties associated to major disruptions and/or amendments to the allocated product lines.Act as escalation point and coordinator (as required) for resolution of major outages.Liaison with strategic suppliers, application vendors, product managers, and business to ensure support services (and licencing) are suitable and maintained.Eliminate support and maintenance costs associated with allocated assets by decommissioning, or consolidating similar products as approved by Product Director.Work with Product Directors and Product Managers to ensure products are maintained and current. Ensure component currency and upgrade projects are visible on the product backlog and are prioritized accordingly.Work with Product Directors and Product Managers to ensure technical capacity scales appropriately for the delivery of product enhancements and other changesWork closely with strategic suppliers and product managers to secure appropriate funding to supplement technical resources as needed, in the support of product delivery changes.Serve as GSK point of contact for service operations performance, and ensure strategic partners are delivering on KPIs around services they manageResponsible for ensuring that the GSK Service Management Standard Processes are applied and adhered to including embedding and adopting standard ways of working in accordance with Tech Quality Risk and Compliance policies.Establish and manage total cost of ownership (TCO) of production assets within their defined Product line - Accountable for driving strategic partners for identification and execution of improvements that will lead to lower TCO for GSK.Maintain awareness of Product backlog and future direction of allocated Product lines and continually assess impact on operations demand, resources, and requirements.Working closely with Product Director and Product Directors/Managers to determine, document and agree support models and service level requirements for new products/applications.Provides leadership, support, direction and GSK process knowledge/expertise to Technical Operations teams composed of GSK, strategic partners and software vendorsEnable technical product teams to work following Agile practices. Why You ?

　　We are looking for professionals with the following skills to help us achieve our goals:

　　Basic Qualification:Experience in Developing Demand Planning and/or Scheduling solutionExperience in a Transformation programme delivering new capabilities at scalePreferred skills:Have Lead teams delivering, and/or supporting a global customer base across many sitesKnowledge of Key Trends (Functional and Technical) within BioPharm and PharmaSkilled at relationship management, and influencing others at all levels of the organizatonAble to effectively work and communicate across global teams that cross Tech and business areasSelf-motivated and can translate ambiguity into actionAgile ExperienceAgile Delivery using Kanban or Scrum and familiarity with Agile delivery toolsPast delivery against product backlogs and technical roadmaps (New Functionality, as well as, Component Currency Upgrades and PatchingYou've been part of teams that have developed or delivered successful software products from concept to adoptionExperience of working within a matrixed organisation with multiple leaders to handleShown experience in onboarding yourself and getting up to speed quickly on new productsAre able to motivate and lead technical teamsJob Application End Date : 8th Jan 2024

　　Please note : Interviews will happen in Jan

　　Why Us?

　　GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

　　Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

　　As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class(US only).

　　We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

　　Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] or 0808 234 4391.

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