JOB DESCRIPTION

　　The ideal candidate is an early to mid-seasoned product manager who has experience with B2B SaaS products and EV charging experience. Familiarity with commercial fleet products is a plus but more importantly, experience shipping product and understanding how to drive adoption. Should have atleast one or more product management experiences relevant to fleet EV charging.

　　RESPONSIBILITIES

　　General duties:

　　Empathize with EV commercial customers and create user journey's that stimulate new product ideas. Capture compelling product requirements documents (PRD) and translate customer requirements to product engineering teams Help define/write epics, user stories, acceptance criteria run and create prioritized backlog for cross functional teamsDevelop strategy and customer roadmaps working collaboratively with Ford Pro and other cross functional for your respective product to land innovative and user -friendly experiences Partner with sales/marketing, legal, security, privacy, and functional safety teams while not compromising human-centered experiencesWork with engineering teams to understand the enablers for new product creation and possess curiosity about the use of data to enable more valuable products and services to Ford customersCreate, measure and monitor customer centric metrics for the products ownedConduct user experience testing and coordinate various testing activities as required for product launchesCoordinates go to market planning, product launch and own the operationalization your product

　　Leadership:

　　Strong interpersonal and communication, and team player skills; able to work globally across diverse cultures to communicate with support personnelDemonstrated leadership and empathy in Diversity, Equity and Inclusion effortsAbility to negotiate and identify win-win solutions to solve complex problemsPossess sustainability, emotional resilience against changing demand from internal & external business requirementsBe accustomed to operating agile, quickly to meet customer product demand and pivot when required. Be able to work in ambiguous environment, demonstrate resilience and handle uncertainty.

　　QUALIFICATIONS

　　Basic Qualifications

　　Bachelor's Degree Engineering, Computer Science, Business Administration, or related fields of studyStrong empathy for commercial customers, with high focus on quality data e.g. NPS while understanding error state mitigation techniques to improve overall experiencesStrong awareness of B2B commercial landscape in relation to EV charging at home/public/depot. Minimum 3 years of experience working at or with EV ecosystem partners such as CPOs, eMSPs and roaming partners. Experience developing contractual frameworks and outlining the product expectations, privacy concerns and product boundary conditions.Ability to solve EV charging complexity and deliver the best fleet charging experiences, including rapid experimentation to validate hypotheses. Proven problem-solving, analytical skills, and ability to operate in a white space environment generating insights to create and tell a storyLeverage strong commercial acumen to prioritise top market opportunities, contribute to pricing decisions and partner on go-to-market strategies. Strong cross-functional relationship-building and communication skillsComfortable operating in a diverse Global team in highly ambiguous scenariosAbility to effectively work across all levels of the organization to achieve organizational objectiveDemonstrated ability to lead and motivate cross-functional project teams consisting of experts from various disciplines within the company and collaborative partners, leveraging their strengths.High degree of self-initiative, drive and flexibility

　　Additional Information

　　This role is primarily based at Stratford Here East office with occasional travel to Dunton Ford office. We have returned to the office and commenced our hybrid working model, which includes accommodation of working-from-home and/or flexible hours (within our operational requirements).If you are concerned about traveling to site due to disability (or other reason), please contact us; we're an inclusive team and would like to discuss what adjustments we can make to support yourapplication.We believe your development is important; we will support your professional and personal development, based upon your aspirations and needs of the role.

　　Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

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