Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　Responsible for providing strategic and tactical direction for many activities across Payment Services Transaction Risk. Will serve as a process improvement SME as well as oversee reporting and rule monitoring requirements to support best in class transaction monitoring program. Ensures efficient and compliant operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

　　Responsibilities

　　Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.

　　Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.

　　Coordinates delivery of rule and reporting requirements in a manner that drives cohesion, minimizes duplication, and enhances customer experience.

　　Manages relationships with business partners and management of system-related projects from idea to implementation.

　　Serves as the primary liaison between business technology partners and operations teams.

　　Ensures that sound operational processes and procedures are developed and documented.

　　Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.

　　Develops any necessary remediation plans and ensures their timely completion.

　　Minimum Qualifications

　　At a minimum, here’s what we need from you:

　　Bachelor's Degree in Business, Arts and Sciences, or related field

　　6+ years of experience in Customer Service or Financial Services Operations

　　In lieu of a degree, 8+ years of Payment/financial crimes experience or related field

　　Preferred Qualifications

　　If we had our say, we’d also look for:

　　Master's Degree in Business, Arts and Sciences, or related field

　　4+ years of experience utilizing Lean Six Sigma/Continuous Process Improvement

　　8+ years of experience in financial services, with payment/financial crime related knowledge

　　Intermediate to advanced SQL knowledge and/or experience managing rule requirements, documentation, and transaction monitoring strategy

　　CAMS or other Compliance, Fraud, Audit related certification

　　#li-cs1

　　Application Deadline:

　　The application window for this position is anticipated to close on Feb-11-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)