Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　If you enjoy problem solving, uncovering opportunities for process improvement, identifying and mitigating risks, and leading cross-functional teams, this job is for you! You will be responsible for building and monitoring processes for product families that reduce risk and enhance the Compliance Management System for the Product and Portfolio organization.

　　Responsible for an operational excellence initiative and the establishment of a standard incident process across multiple areas within Discover. Implements a framework which facilitates an operating environment to deliver a consistent best-in-class customer experience and flawless execution. Provides overall program management and thought leadership to problem solve and implement solutions across key dimensions: operational performance, incident management, process design, policies and product decisions, technology applications (code quality), stability of the systems environment, development of controls/metrics and overall improvements to technology infrastructure and service delivery.

　　Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

　　Responsibilities:

　　What You’ll Do

　　Driving Enhancements to the Compliance Management System for the Product & Portfolio Team.

　　Ensure adherence to Change Management risk principles and governance

　　Drive quality and timely completion of Change Management activities by Product & Portfolio teams

　　Drive best practices for adherence to Change Management

　　Acts as a project manager to drive each process forward to ensure projects are completed on time and meet business needs.

　　Proactively identify risks within business processes and establish control and risk mitigation activities.

　　Effectively challenge new initiatives and proposed changes to existing business processes to ensure defect-free experiences.

　　Proactively identify risks and issue trends to establish control, monitoring and mitigation activities.

　　Drive organizational engagement for initiatives that drive operational excellence. Includes but not limited to implementing the strategy and ensuring standards/processes are aligned to support goals.

　　Implement an operational excellence framework and provide solutions to value streams to implement the components.

　　Assess maturity against the operational excellence framework and develop customized action plans for each value stream to drive the highest value.

　　Improve capture, documentation of incidents and root cause identification; develop sustainable process to implement which value streams can execute.

　　Work closely with Business Units such as Business Technology to ensure quality of system development efforts and identify opportunities to enhance resiliency of Card technology infrastructure.

　　Identify effectiveness of operational risk management processes and develop controls to ensure adherence to risk management standards.

　　Coordinate with leaders of Operational Excellence initiatives across lines of business to ensure application of best practices and establish enterprise standards where appropriate.

　　Provide timely communication and transparency; work across key stake holders proactively communicating with all levels of the organization to drive implementation, execution and continuous improvement.

　　Minimum Qualifications

　　At a minimum, here’s what we need from you:

　　Bachelor's Degree in Accounting, Business, Finance, Information Technology, Engineering, or related field

　　6+ years of experience in Operations Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management or related field

　　In lieu of a degree, 8+ years of experience in Operations Management, Process Management, Risk Management or related field

　　Preferred Qualifications

　　If we had our say, we’d also look for:

　　8+ years of experience in Operations Management, Process Management, Risk Management, or related field

　　Master’s degree in Accounting, Finance, or Information Technology

　　Certified Lean, Six Sigma or Agile

　　Excellent verbal and written communication skills

　　Project management experience

　　Problem solving skills

　　Process mapping experience

　　Proficient use of workflow software and reporting functions

　　Proficient use of Jira issue and project tracking software

　　Data mapping skills

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-27-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)