Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　Coordinates the activities of the team daily. Assists with team activities and performance. Acts as a point person for communicating with other teams and customers. Ensures procedures are followed and may lead a small team of IT Operations Specialists.

　　Responsibilities

　　Ability to understand, manage, and communicate priorities and expectations.

　　Review team documentation, procedures and SOP’s and Software announcements for Software Product Releases.

　　Work rotating on-call schedule and be available to work after hours and on weekends.

　　Ensure procedures are followed and Support System / Network configuration changes.

　　Assist in planning and installation of new HP NonStop system platforms as well as updates.

　　Research HOT Stuff and SPR’s for potential issues or compatibilities with current environment

　　Coordinates activities with systems team, Prognosis team and is point person for communicating with the business partners.

　　Open tickets with HP Global Support Center and track progress to find resolution.

　　24X7 On Call Support

　　Interfacing and assisting Application and Command Center Support teams as needed.

　　Participating in Audit Reviews

　　Coordinates and collaborates with business partners, SCRUM masters to ensure customer needs are met.

　　Complete all security training, read ongoing security-related communications, and acknowledge understanding such communications as requested by Management.

　　Provides shift leadership to IT Operations team. Coordinates activities of the team daily. Provides feedback and coaching to team members. Schedules resources as needed for support. Participates in leadership for team activities and performance.

　　Authors and reviews SOP’s and system documentation, procedures as required.

　　Collaborates with Business and BT partners to ensure internal and external customers’ needs are met.

　　Works with Business partners, operations, product/applications teams, and project managers to develop process and procedures for operational readiness.

　　Minimum Qualifications

　　At a minimum, here’s what we need from you:

　　Associates Degree in Computer Science or related

　　6+ years of experience in IT Computer Operations, IT Customer Service or related

　　In lieu of a degree, 8+ years of experience in IT Computer Operations, IT Customer Service or related

　　Preferred Qualifications

　　If we had our say, we’d also look for:

　　Bachelor's Degree in Management Information System, Computer Engineering, or related field

　　8+ years of experience as Systems Engineer, or related field

　　10+ years of Tandem NonStop experience.

　　Ability to work without direct supervision.

　　Ability to work with HPE Global Support Center and Professional Services team.

　　Ability to work within a large enterprise environment and on cross functional teams.

　　Demonstrated ability to deliver projects on time and within budget.

　　Advanced troubleshooting ability.

　　Ability to work and excel in a fast paced and changing environment

　　#LI-KE

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-28-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)