Case Aide - Economic Support Division

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　　Case Aide - Economic Support Division

　　Salary

　　$23.82 - $32.45 Hourly

　　Location

　　Stillwater, MN

　　Job Type

　　Special Project

　　Job Number

　　23-00389

　　Department

　　Community Services Dept

　　Division

　　Economic Support Division

　　Opening Date

　　01/22/2024

　　Closing Date

　　2/4/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　JOB SPECIFICS

　　This is a full-time 12-month Special Project position.

　　The Case Aide-Community Services helps clients to obtain and maintain eligibility for Economic Assistance programs and assists Eligibility Specialists complete some of the functions needed for case maintenance. Duties may vary depending on assigned program area.

　　DUTIES & RESPONSIBILITIES

　　Provides case support:

　　Maintains client eligibility records

　　Documents in case records any actions taken

　　Interviews clients to obtain and verify information

　　Maintains compliance with state, federal and county regulations and requirements:

　　Performs complex computations

　　Participates in the development of procedures for service operations

　　Identifies procedural changes and communicates to affected staff

　　Develops and creates spreadsheets and reports

　　Provides administrative support

　　Processes financial transactions:

　　Reconciles payments

　　Works directly with customers to ensure correct payments

　　DESIRABLE EXPERIENCE:

　　Paid work experience or training in support or administration of public assistance programs.

　　Paid work experience providing customer service in a high volume setting

　　Paid work experience working with private and/or confidential client information

　　Associates degree or higher in behavioral sciences, human services, accounting, math or business.

　　SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

　　HOURS / DAYS: 40 hours/ between the hours of 8:00 a.m. - 4:30 p.m. and/or Flex schedule Mon-Fri. Work schedules (hours and days) and location are subject to change based on department needs.

　　ANTICIPATED HIRING RATE: $23.82/hour

　　JOB SUMMARY

　　The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

　　EMPLOYMENT CRITERIA

　　MINIMUM QUALIFICATIONS: This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

　　CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

　　Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional traits necessary to perform this job.

　　• Promote a diverse, culturally competent, and respectful workplace;

　　• Demonstrates knowledge of available resources and other economic support programs;

　　• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;

　　• Demonstrates skills in basic mathematics;

　　• Demonstrates ability to organize and coordinate job activities; and

　　• Demonstrates ability to accurately and rapidly process detailed information.

　　DUTIES & RESPONSIBILITIES

　　Provide case support:

　　• Open and maintain client eligibility records;

　　• Review case records for completion; and

　　• Interview clients to obtain and verify information.

　　Maintain compliance with state, federal and county regulations and requirements:

　　• Perform statistical computations;

　　• Participate in the development of procedures for service operations;

　　• Identify procedural changes and communicate to affected staff;

　　• Develop and create spreadsheets and reports; and

　　• Provide administrative support for advisory or community committees.

　　Process financial transactions:

　　• Authorize, verify and process service payment of services;

　　• Code and reconcile payments;

　　• Coordinate billing for social services expenses;

　　• Establish records to ensure reimbursement of eligible funding;

　　• Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses; and

　　• Assist with budget process as requested.

　　Perform other duties as assigned.

　　WORK ENVIRONMENT

　　Work is sedentary in nature performed within the Government Center, satellite offices or on occasion client homes. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine, scanner and dictaphone. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

　　This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

　　Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/SHR/2022/Employee_Benefits.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

　　For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis) .

　　For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.co.washington.mn.us/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis) .

　　01

　　This is a full-time 12-month Special Project position. Please indicate below that you understand this and are willing to be considered for this limited-duration position.

　　Yes

　　No

　　02

　　Which of the following minimum qualifications for this position do you possess:

　　I have a High School diploma (or equivalent) and THREE years (full time equivalent) of employment in a general office support position in a professional office setting.

　　I have completed an office support certificate/degree program and have TWO years (full time equivalent) of employment in a general office support position in a professional office setting.

　　Neither of the above.

　　03

　　Do you have an Associates Degree (or higher) in behavioral sciences, human services, accounting, math or business?

　　Yes

　　No

　　04

　　Do you have paid work experience or training in support or administration of public assistance programs?

　　Yes

　　No

　　05

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　06

　　Do you have paid work experience providing customer service in a high volume setting?

　　Yes

　　No

　　07

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　08

　　Do you have paid work experience working with private and/or confidential client data and information?

　　Yes

　　No

　　09

　　If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

　　Required Question

　　Agency

　　Washington County (MN)

　　Address

　　14949 62nd Street North Stillwater, Minnesota, 55082

　　Phone

　　651-430-6081

　　Website

　　http://www.co.washington.mn.us

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