Job Description

　　The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

　　Job Duties and Responsibilities:

　　Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

　　Greets patients and assist with resolving patient issues or raising patients issues.

　　Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

　　Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

　　Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

　　Process and track referrals and authorizations for various insurance types.

　　Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

　　Monitors and assess their own workflow to find opportunities for improvement.

　　Explains policies, procedures, or services to patients using administrative knowledge

　　Participates in daily huddles and staff meetings.

　　Promotes and practice infection prevention standards and all department policies and procedures.

　　Qualifications

　　Education:

　　High school diploma or GED preferred.

　　Experience:

　　Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

　　About Us

　　Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

　　About the Team

　　With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

　　Req ID : 274

　　Working Title : Patient Service Rep - Urgent Care (West Los Angeles)

　　Department : Urgent Care - West LA

　　Business Entity : Cedars-Sinai Medical Care Foundation

　　Job Category : Administrative

　　Job Specialty : Admissions/Registration

　　Overtime Status : NONEXEMPT

　　Primary Shift : Day

　　Shift Duration : 8 hour

　　Base Pay : $19.69 - $29.54

　　Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.