About Us

　　Upperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Georgia, Indiana, Kentucky, and Tennessee.

　　About the Patient Care Coordinator Role

　　Upperline Health Indiana  is seeking an energetic, compassionate and driven Patient Care Coordinator  to assist our physicians in delivering complex health services in the clinic setting. This person will be based in our Cambridge Foot and Ankle  practice at the Orange  location and responsible for greeting patients in a friendly manner, accurately checking in and checking out patients so they are prepared for their current and/or follow up appointment, assisting with medical claim creation, verification, and authorizations, and other clinical and administrative tasks to ensure a quality patient experience.

　　Patient Care Coordinator Responsibilities

　　Greet and check-in patients, verify and update necessary information in the medical records/database, perform all registration functions and collect copays and balances due as appropriate

　　Schedule patients via office scheduling policies and confirm appointment times as well as educate patients on the impactful services of Upperline

　　Answer and screen in-bound calls, take messages, and provide appropriate information to patients as well as handling outgoing phone calls as appropriate (e.g., appointment confirmations, referral calls, pre-certs, etc.)

　　Assist with charge entry, and /or coding issues, and other related work if requested

　　Accurately and concisely document patient feedback and special needs our clinicians to provide excellent care during each appointment

　　Explain and communicate Upperline’s services in an informational, influential, concise, uplifting, and personable manner with outstanding etiquette

　　Manage daily on-time appointment schedules and effectively communicate this with physicians

　　Maintain office supply inventory, including checking, ordering and stocking supplies

　　Support practices’ coordinated care approach when appropriate

　　Contribute to team effort by assisting with additional duties and when support is requested

　　Patient Care Coordinator Qualifications

　　Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting

　　Knowledge and/or familiarity with medical billing and coding is highly preferred

　　Experience working in a podiatric or orthopedic practice is plus

　　An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction

　　Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner

　　Enjoys working in a team-based environment with active collaboration

　　Must be an effective communicator with excellent grammar and interpersonal skills

　　Strong written communication skills with success in providing notes, updates, and written communications via computer systems

　　Experience working in an EMR is preferred, athena software is a plus

　　Demonstrated experience as a motivated and dedicated team member with a stable work history

　　Compensation

　　Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

　　Job Type: Full-time

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