Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

　　Responsibilities

　　Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

　　We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

　　We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success

　　Qualifications

　　Experience: 5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

　　Leadership: This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.

　　Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

　　Program Management: Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required. The CSAM will be accountable for the development and execution of a cross-cloud consumption plan, and operational health of the customer solutions deployed today and in the future.

　　Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators Data Scientist, and BDMs).

　　Technical Acumen:

　　Ability to understand business requirements and customer problems and solve them through cloud technologies

　　Enterprise scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management

　　Experience with and understanding of large scale application portfolios in enterprise wide environments (including migration of on premises workloads to the cloud)

　　Subject matter expertise in one or more of the following:

　　Software design, development and deployment for one or more of the following platforms: Web application server technologies, Clo ud applications, mobile (Android, iOS), Linux, Windows

　　DevOps practices, including continuous planning/Agile, CI/CD, quality and security and one of the DevOps tool chains (i.e. Jenkins, Spinnaker, Azure DevOps, GitHub)

　　One or more of the following programming languages: C++, C#, Java, Node.js, JSON, PHP, Perl, Python, Ruby on Rails

　　Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestrat ion (e.g. Kubernetes, Cloud Foundry etc.), API management, Microservice frameworks etc

　　Competitive landscape and knowledge of cloud development platforms

　　Education:

　　Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred.

　　Certification(s) in the following preferred:

　　Project Management: ACP, PMI, or equivalent Project Management certification

　　Prosci or equivalent Change Management certification

　　Information Technology Infrastructure Library (ITIL) Foundation certification

　　Technologies: Cloud, mobile, web application development, cloud-native application architecture

　　Microsoft certification in relevant technologies (e.g.: Azure, M365)

　　Travel:

　　Travel required: 0-30%Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .