Location: AAFCU Headquarters (DFW-AACU)

　　Additional Locations: None

　　Requisition ID: 71151

　　Intro

　　Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

　　Why you'll love this job

　　This job is within the American Airlines Credit Union. The role is responsible for providing exemplary service to American Airlines Credit Union members and employees via an ACD line or online chat.

　　What you'll do

　　Answer department ACD calls from members

　　Open new accounts, sells and processes Credit Union services for new and existing members

　　Process various monetary transactions and loan payments and maintain account information

　　Provide information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24

　　Work with branch/department managers and leverages cross-selling opportunities

　　Ensure awareness of all branch functions and duties to provide proper support and coverage at all times

　　Input member information for consumer loan applicants

　　Create and promote positive name recognition for the Credit Union

　　Research member inquiries and provide solutions as required in a timely manner

　　Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations

　　Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization

　　Perform other duties as assigned

　　The selected candidate with be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

　　All you'll need for success

　　Minimum Qualifications- Education & Prior Job Experience

　　​High school diploma or GED

　　Must have experience in a service-culture environment, customer service and/or call center, or a combination of customer service and financial institution experience within the last twelve months

　　Job level to be determined by the candidate's skills, qualifications and relevant experience

　　Preferred Qualifications- Education & Prior Job Experience

　　Previous banking or Credit Union experience

　　Previous customer service experience

　　Skills, Licenses & Certifications

　　Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

　　Ability to exercise excellent member service skills

　　Ability to interact professionally with all employees and members

　　Ability to work Saturdays on a rotating basis

　　Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

　　Ability to speak, read, and write Spanish is a plus

　　Ability to work independently and with minimal supervision

　　Ability to perform basic math calculations and analyze data

　　Ability to self-motivate with strong organization skills and capacity for attention to detail

　　Ability to effectively prioritize work and meet deadlines

　　Ability to work varying schedules, including evenings and weekends

　　Ability to sit for extended periods of time

　　Ability to maintain satisfactory performance and attendance

　　Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

　　What you'll get

　　Feel free to take advantage of all that American Airlines has to offer:

　　Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

　　Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

　　Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

　　401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

　　Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

　　Feel free to be yourself at American

　　From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

　　Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

　　Additional Locations: None

　　Requisition ID: 71151

　　Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.