Location: Integrated Operations Ctr (DFW-SV02)

　　Additional Locations: None

　　Requisition ID: 70986

　　Intro

　　Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

　　Why you'll love this job

　　​This job is a member of the Radio Communications Team within the Integrated Operations Division.

　　​This position will help support AA's communications systems (VHF radio, UHF radio, analog & digital telephony, Avtec console systems, etc.). This position will also engineer, build, install, maintain, lead small projects, resolve communication issues, and optimize, the enterprise communication infrastructure. The engineer will interact with various internal AA teams and external vendors, and is responsible for assisting with the effort to implement and support communications projects. Requires interactions with upper-level IT management, leads, engineers, and architects to ensure processes are efficient, sustainable, repeatable, and predictable

　　What you'll do

　　​Supports communication infrastructure for the enterprise's voice and telephony, UHF radio, VHF radio, Avtec consoles, VOIP Systems, conference, and other communications systems at all American Airlines domestic and international stations.

　　Responds to system trouble tickets, solve, and identify the root cause.

　　Develops the strategy for defining, deploying, and maintaining Avtec (VOIP Dispatch System) architecture and user interface design.

　　Coordinates with management to design, engineer, and deploys reliable Avtec updates and configuration changes to support the needs of the operation to include desk moves, screen designs, and contact creation and mapping.

　　Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations.

　　Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams.

　　Supports communication and response process by responding to users on system issues, maintenance and system status, and advising and escalating on any prolonged or major issues.

　　Assists with future technology projects to ensure AA continues to be an industry leader in all communication technology changes and airline operations.

　　Researches and familiarizes with company and Federal regulations to ensure system compliance.

　　Assumes technical a role in problem resolution and root cause analysis and provides actionable after-incident analysis to ensure root cause issues are logged and remediated.

　　Up to 35% travel and 24/7 support required (On Call)

　　All you'll need for success

　　Minimum Qualifications- Education & Prior Job Experience

　　​Bachelors of Science Degree or equivalent work experience

　　3 years of experience utilizing or supporting FOS Flight Planning, Crew Management, Maintenance, or Weight and Balance Systems

　　2 years of experience managing IT software development projects using structured PM and System Development methodologies/practices with project planning tools

　　3 years of experience using formal business analysis techniques

　　3 years of progressive broad-based information systems and business experience

　　3 years of experience managing applications using a variety of computing platforms (mainframe, client/server, etc.)

　　3 years of experience converting high level business needs/requirements into technical system requirements, technical specifications, and developing detailed system diagrams

　　Preferred Qualifications- Education & Prior Job Experience

　　​5+ years of experience as a systems or infrastructure engineer or administrator or communications engineer systems or infrastructure engineer or administrator

　　Airline industry experience

　　IT Network Experience a must.

　　Radio Communications Experience (Motorola, Jotron, Others)

　　VOIP Communications experience (Dispatch, telephony, Console Systems such as Avtec)

　　Skills, Licenses & Certifications

　　Ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions

　　Knowledge of IT business operations, systems requirements, and processes

　　Proficiency in Microsoft Suite (Word, Excel, PowerPoint, and Visio)

　　Provides on-going support for existing systems

　　3+ year experience Radio – VOIP systems skills and certifications

　　SQL Database Management experience/knowledge

　　Windows Operating Systems/ Server Operating Systems

　　Experience with VoIP networking and technical proficiency in LAN/WAN architectures

　　Experience with current best practices in IT standards, principles, and security practices

　　What you'll get

　　Feel free to take advantage of all that American Airlines has to offer:

　　Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

　　Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

　　Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

　　401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

　　Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

　　Feel free to be yourself at American

　　From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

　　Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

　　Additional Locations: None

　　Requisition ID: 70986

　　Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.