Job Description

　　The Lead Service Delivery Manager will be joining the team to assist with building out a team around them to support growing initiatives within the organization. The goal is to have several people report to this person. Looking for someone who wants to be a people leader.

　　The Lead Service Delivery Manager (LSDM) operates closely with technical customers to determine their service needs and ensure their satisfaction throughout initial delivery and ongoing support processes. The LSDM maintains and develops client relationships, constantly identifying areas in which client business could benefit from the service offerings and presenting existing successful relationships to prospective clients. The LSDM role places a particular emphasis on customer engagement, outreach, solution development, and executive presence. This position requires a strong client and market-facing orientation, and the LSDM should feel comfortable leading teams that interact directly with the market and customers.

　　* Manage the pipeline of inbound requests and conducting service pitches to perspective customers.

　　* Understanding of the sales cycle and has been involved in pitching and creating pitch decks to technical customers.

　　o Pitching technical and cloud services -- will need to understand the fundamentals of healthcare and start-ups.

　　* Could be working with up to 20 deals at a time. Some may be more sizeable than others with the smaller deals taking 30 minutes of conversations to close. Will be partnering closely with investment team.

　　o The team currently has 19 deals in the pipeline - will be presenting professional services, business development, account management in healthcare technology

　　* Currently four people on the Service Delivery and Development team. Will have daily interaction with VPs and weekly interaction with Senior level executives of shared service functions.

　　Skills and Requirements

　　* Bachelor's degree in business, business admin, or a relevant field

　　* 7+ years of experience in Project Management, IT Support, Customer Relationship Management, Customer Success, or Operations Management

　　* Experience with managing multiple customers at a time and involvement in the full BD cycle from start to finish

　　* PMP, Agile Certification or equivalent experience

　　* Comfortable with executive presentations * Understanding of Health Care industry

　　* Experience working with Start-Ups

　　* Previous developer background for technical acumen null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].